Reliable Chevrolet in Springfield including address, phone, dealer reviews, directions, a map, inventory and more

3655 S Campbell Ave
Springfield, MO 65807

Get Directions

Sales: 417-553-2982

Used Cars: 417-283-3232

Hours Toggle

Sales Department

Sun Closed
Mon 8:00am – 7:00pm
Tue 8:00am – 7:00pm
Wed 8:00am – 7:00pm
Thu 8:00am – 7:00pm
Fri 8:00am – 7:00pm
Sat 8:00am – 7:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 8:00am – 5:00pm

Reviews of Reliable Chevrolet

Overall Rating:

3.2 (out of 5)

81% recommend this dealer

359 total reviews

Showing the most recent reviews from and DealerRater.

1.0 (out of 5)

My vehicle has always been serviced at a Chevrolet

Reviewed by JadenMay 24, 2023

My vehicle has always been serviced at a Chevrolet dealer. My recent service appointment found 2 oil leaks. One of which had previously been repaired at Reliable Chevrolet (oil pan gasket). I reached out to the reliable Chevy service department regarding my concern and was told that the part was covered for 2 years unlimited mileage which I was within that time when the issue started again. It took several attempts of contacting the service department to obtain the repair order information where the oil pan had been repaired. The Service Manager Austin Goodwin finally contacted me back after several attempts. He apologized for the misinformation and told me that the oil pan seal was actually only covered for 6 months but asked if I would bring the car into Reliable Chevy to verify that the oil pan was actually leaking again and that we would come up with a game plan to take care of the situation. Previously I paid about 300$ at reliable Chevy to repair the oil pan less than 2 years ago - reliable Chevy went on to quote me almost 700$ to do the same repair. I followed up with Austin via email regarding the issue and explained that I thought he might reach out once he returned from vacation to address the situation - he did not respond. I followed up again and also asked why the quote to do the same repair was more than double what it was previously - his response was “ Upon inspection, our technician found the engine oil cooler leaking in addition to the lower oil pan gasket. We are not going to offer any assistance for those repairs, the failure occurred beyond the warranty period for the gasket. If you would like to present this information to Chevy’s Customer Assistance Center, you may reach them at 800-222-1020” I do not like to leave poor reviews. But after my experience with this Chevy service department and service manager - I felt it should be brought to light.

  • Does not recommend this dealer
  • Came in for service or repair

Dealer Response

Thank you for visiting our dealership and being upfront with your experience. It’s important that you call us as soon as possible so that we can get to the bottom of this matter and provide coaching where necessary. Our Service Manager, Eric David, will be reaching out to you shortly to discuss your concerns.

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Great people as with anything if no warranty at own risk

Reviewed by Affordableladies4uMay 23, 2023

Great people as with anything if no warranty at own risk if can afford newer or new do it long term worth it

  • Does recommend this dealer
  • Shopped for a used car

Dealer Response

Thank you so much for your positive review! We are so happy to hear that we provided you with exceptional service, and we look forward to seeing you again in the future!

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

No Support!!

Reviewed by Rick from Ozark, MOMarch 19, 2023

Great place as long as you are buying. New Trailblazer has been a disappointment with several issues and no support from Reliable. Asked them to check noise from wheels during several service appointments with no answers. Now that warranty is out they want to charge me to look at it. When I questioned them I was shown how to exit the service area and laughed at. Never buy another GM vehicle again after 40 years of nothing but including a GM card.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

we are so sorry to hear that you are not satisfied with your experience. Our team is dedicated to providing exceptional customer service, and we are sorry that you feel like we haven't been as dedicated to you as we should have been. At your earliest convenience, please reach out to Bernard Brooks, our Sales Manager, at

Overall Facilities 2

Customer Service 1

Buying Process 4

Quality of Repair 1

Maximum rating = 5

About Reliable Chevrolet

Welcome to Reliable! For over 40 years we have served the people of Missouri with honesty integrity and respect. With a full service body shop and auto repair center that is second to none our service will be matched by no one! We will beat our competitors' best offers to earn your business and we provide service with all major insurance providers and work on any make or model vehicle - no matter what you drive we can fix it! We are the premier dealership in Southwest Missouri! Come Experience Reliable Chevrolet and Infiniti of Springfield!

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