Star Chevrolet

Came in for my oil change today and as always had me in and out!

I have refrained from posting publicly for quite some time, as I do not enjoy online drama or speaking negatively about any business. However, after months of frustration, misinformation, and disrespect, I feel compelled to share our experience so others can be informed. A person can only remain silent for so long before realizing that integrity sometimes requires speaking up. In February 2025, my husband, Bryson, and I brought our vehicle to Star Chevrolet to be diagnosed and repaired. At the time, the vehicle made a noticeable noise upon cold start — this was documented in the technician’s notes. Despite our repeated concerns that the issue might be transmission-related, we were told it only needed a tune-up. The spark plugs and coils were replaced, and my mother picked up the vehicle. Within 30 minutes of leaving the dealership, the check engine light came back on, and the same noise persisted. We returned the vehicle, only to be told it now had a blown head gasket — a diagnosis that never aligned with the symptoms, as the car had never overheated. Despite my clear objections and my husband’s expressed concern about them opening the motor, they proceeded with the repair. During this same period, my grandmother passed away, and although the dealership had provided a loaner vehicle, we were told we had to return it the day before her funeral. This lack of compassion and flexibility forced us to rush back and forth between the dealership and funeral arrangements. Shortly after the car was returned to us, it overheated severely — fluids were expelled from under the hood, and the vehicle had to be trailered back to Star Chevrolet. We were told afterward that nothing was wrong, that it was “just an air bubble,” and no internal damage check was performed. The original noise persisted. For over a month, we were repeatedly told that a loaner vehicle would be available “soon.” Eventually, while taking our children to school, the vehicle lost all power and would not shift at all. Bryson had to come tow it back once again. After extensive back and forth, the service manager, Yao, admitted the car never had a blown head gasket, confirming what we had said from the beginning. It was then diagnosed as needing a new transmission. From this point on, our experience deteriorated even further. Communication became inconsistent and at times disrespectful. We were told conflicting information about repair progress and completion dates. On one recorded call, Yao acknowledged that Bryson had never threatened anyone at the dealership — yet management continued to act as though he was a danger. During that same conversation, Yao stated the dealership would fix the car properly if Bryson deleted his negative reviews. This was incredibly disappointing and unethical. Weeks later, when the transmission was finally replaced, we were told the car still wasn’t shifting correctly. Then, after additional delays, we were told it needed a speed sensor and that the ABS light was on. The dealership initially tried to blame us, claiming the light was on at delivery, even though we have photo and video proof that no warning lights were present. Yao later admitted that the lights were indeed not on when they received the car. Most recently, when Bryson went to pick up the car, the situation escalated unprofessionally. Despite being calm and cooperative, he was aggressively approached and cornered by multiple managers, including Yao — all of which we have on video evidence. Bryson repeatedly asked to be left alone and stated he was only there to pay the deductible and speak with an employee named Cambi. Instead, he was followed, intimidated, and even approached at his vehicle after payment was made. At no point did Bryson threaten anyone or act inappropriately. The videos clearly show that he was the one being confronted and provoked. It’s deeply concerning to see a business operate in this manner — using intimidation

My husband and I were looking for a pickup…not too old but not new. Found one that had the majority of our accessories. Bought it and, of course, signed an AS IS agreement. On our way home from the dealership, the ‘CheckEngine’ light came on. Coincidental…I’m not so sure.