Rogers Dabbs Chevrolet

Bought my truck in to fix a lifter, after picking it up, it was making a new noise, took the truck back, they charged me $400 to replace a belt and pulley, picked the truck up, and before I got a mile down the road it was making the noise again, brought it back in, and they told me it was a valve in front of the muffler. I asked if they were sure, because a valve in front of the muffler and a belt and pulley are two very different things. The mechanic said that he could clamp the valve open and that should eliminate the noise if that was the problem. He did, we drove it, and the noise was still there. That was Friday, left the truck over the weekend, they called me today and said that the noise was due to "loose exhaust manifold bolts," but it was "on the other side of the engine from the side than the side that was worked on when the lifters that were replaced." The salesmen then said that they "tightened the bolts for free" and that there was "no charge." I agreed that there was no charge and that there should be a refund of $250 of the original $400 I paid, since they did work that was not needed. I agree that I signed an agreement to pay the $150 diagnostic fee, but the other $250 needs to be refunded. I was told "That can't be refunded because we put a stethoscope on it and there was a noise coming from the belt and pulley." Which is interesting since the mechanic, when I met and rode with him to show him the sound I was talking about, told me he just automatically pulled the belt and pulley because "we have been having problems with those". It is important to note that the sound I heard, which I sent them videos of, could only be heard when driving, not while idling. When I returned it after I picked it up after it was "fixed" the first time, they said they didn't drive it, and you could only hear the noise when it was being driven and accelerating, not in park and accelerating. So we went from a belt and pulley to loose bolts on the manifold, charged me for parts I did not need, and did me a favor by not charging me to tighten bolts. Oh, you charged me $400 to tighten two bolts. You are better off going to a shade tree mechanic. Don't let these people work on your vehicle.

Worst dealership ever! The staff is incredibly rude and indifferent. I wish I had bought my vehicle elsewhere.

I've seen better service at Rogers Dabbs whenever I leave now I have to check behind the mechanics because they are no longer honest, when they mess something up they don't inform you they make you feel like it was already broken and do not take care of their loyal customers.