Iron Trail Motors Chevrolet

We just bought a brand new truck from them this week. Picked it up in the dark and it’s black. There are big scuff marks on the drivers door that we noticed the next morning and no response from them after sending an email and pictures. Honestly it doesn’t surprise me though with how rude Erik Isaacson was to us. We brought our 3 young children with us and no none bothered to tell us there is a lounge area in one end of the building.

Prior to me visiting Iron Trail Motors I was driving an all wheel drive car from a well known manufacturer. I was new to the Iron Range, and quickly learned an all wheel drive car didn't do too well in snow when it was up to the frame rails. It was time to buy a new truck. I looked at numerous dealership's from Duluth to Grand Rapids and everything in between. Most dealership's can train a salesperson to fake a smile and be polite. When I initially pulled onto the lot at Iron Trail, I saw the salesperson walking my way... But, upon 1st contact with them, it was a much different experience than I'm used to. The salesman was not pushy or display a sense of urgency to make a sale. He introduced himself, asked if I had any questions, asked if I was looking for something in particular, pointed me in the right direction and stated he would be close by if I had any questions arise. I generally have a good idea of what I want before I go looking for such a major purchase. I found what I wanted, went and found the sales person and got the ball rolling. The price was right, easily the best price for similar trucks at the surrounding dealerships. From sitting at the salesperson's desk, to meeting the general sales manager, to sitting at the finance officer's desk to sign my life away on the beautiful new truck, it was a smoth and enjoyable experience. Every employee I encountered genuinely seemed like they wanted to help and make sure you were having a good experience. I won't soon forget this, and will definitely be going back in the future. After the purchase, I also decided I wanted a few add on accessories to make my truck even "prettier" if you will. A few of the accessories I wanted were not in stock, and needed to be ordered. Not a problem, I'm picky. The parts arrived quickly, and when I brought my truck back, they were put on quickly.

Wonderful staff. Very friendly and helpful. Have bought and leased many cars through Iron Trail and have always been a great buying experience. Best mechanics in their service department.