PaynesVille Chevrolet

We purchased and serviced our vehicle from day one at this dealer. We had a tire pick up a nail on a short trip. It turned out that the PSI sensors were not properly calibrated to the correct tires. The car showed the left year was going down and we stopped on a very busy highway to check and it appeared fine. Then the car started driving erratically and we pulled into a Goodyear dealer. The actual right front was flat and destroyed , we were amazing of the service at Goodyear whous who put on our temp tire for 20$ and had it done in 15 mins. I called Paynesville Chev and explained what happened and they confirmed the did rotate the tires and forgot to set the psi to the right tires. So since it’s all wheel drive and the mileage was close to the end of the tire, we wanted to get four new ones. This is where I got upset, the service writer could have cared less that they failed to have the correct calibration of the tire sensor. Said he could get to it next week. Also suggested we take it somewhere else. Well sir we did, spent over a thousand dollars at another location in Paynesville and got prompt service and they even stayed open late to meet with us. Now did I expect a free tire ? No! I did expect since they agreed that they didn’t do the job properly to at least get us on the schedule and more prompt than next week. Clearly this will be my last dollar spent at Paynesville Chevy and hey guys move your dealership th the MLPS area if you want to be like this in a small community. As a matter a fact we were treated much kinder with empathy to our situation from an out of town Goodyear dealer than our supposed local friendly one. I’ll make sure to share with everyone in town our terrible experience with Paynesville Chevy!

Great sales team. Very helpful and knowledgeable. Worth the drive to the dealership from Monticello.

Wonderful customer service! I had a great buying experience and great service experience! Would recommend this dealership to anyone!