Dick Genthe Chevrolet in Southgate including address, phone, dealer reviews, directions, a map, inventory and more

A member of the Cars.com family

15600 Eureka Rd
Southgate, MI 48195

Get Directions
Hours Toggle

Sales Department

Sun Closed
Mon 8:30am – 9:00pm
Tue 8:30am – 6:00pm
Wed 8:30am – 6:00pm
Thu 8:30am – 9:00pm
Fri 8:30am – 6:00pm
Sat 10:00am – 4:00pm

Service Department

Sun Closed
Mon 7:00am – 8:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 8:00pm
Fri 7:00am – 6:00pm
Sat Closed

Reviews of Dick Genthe Chevrolet

Overall Rating:

4.6 (out of 5)

91% recommend this dealer

610 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Terrible customer service

Reviewed by jeff woolcott from lincoln park miSeptember 13, 2021

well ive had car there for 2 weeks and still cant get a return phone call from service department and that includes the service manager. i will never ever use your location again. i would rather drive miles than deal with your service (lack of service) department. gonna call back now after being on ignore for 10 minutes.. maybe Bruce Genthe will talk to me.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

Bruce was glad you left him the voicemail explaining the situation. He immediately spoke to the management in the service department. We trust both Keith and Mike were able to speak with you as we did not fully understand the technical nature of the repair.

Overall Facilities 1

Customer Service 1

Buying Process 5

Quality of Repair 1

Maximum rating = 5

5.0 (out of 5)

Justin was amazing helping get what I wanted today I...

Reviewed by Jessicaperry2015May 17, 2021

Justin was amazing helping get what I wanted today I would come back again! He helped me find the vehicle that I wanted at the price I wanted!

  • Does recommend this dealer
  • Shopped for a new car

Overall Experience 5

Customer Service 5

Quality of Repair N/A

Friendliness 5

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

Repair my vehicle

Reviewed by Frank Saucillo Jr. from Detroit, MiApril 21, 2021

Terrible service they could never find out what was wrong with my vehicle they put in a new motor left the engine surroundings dirty. I would never go their again I had to keep calling for my vehicle I wanted to talk to the owner and express myself I bought the vehicle their in 07 and the discount they gave me was not enough for the headache why they couldn?t figure out what was wrong with my vehicle. So they suggested to replace the engine I agreed . I should have took it elsewhere for another opinion because I think that wasn?t the problem. I would never go back there again. If the owner see this please get better mechanics that can diagnose a vehicle and better customer reps that help u out better with contacting you. My vehicle was there for a month never again.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

Hello, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. Please contact us at (866) 309-8271 when you have an opportunity, and we will be more than happy to try and turn your experience around.

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair 1

Maximum rating = 5

Ready to buy? Get a price quote before visiting the dealership.

  • Get multiple quotes
  • No cost, no-hassle negotiation
Back to Top