Cole Krum Chevrolet in Schoolcraft including address, phone, dealer reviews, directions, a map, inventory and more

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12707 US-131
Schoolcraft, MI 49087

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Sales: 269-679-6269

Used Cars: 269-679-6284

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 6:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 6:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 4:00pm

Service Department

Sun Closed
Mon 7:30am – 8:00pm
Tue 7:30am – 5:00pm
Wed 7:30am – 5:00pm
Thu 7:30am – 5:00pm
Fri 7:30am – 5:00pm
Sat 8:30am – 12:00pm

Reviews of Cole Krum Chevrolet

Overall Rating:

4.8 (out of 5)

95% recommend this dealer

112 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

2.0 (out of 5)

Taken advantage of

Reviewed by Libby from Battle Creek miJune 16, 2021

The CAR SALESMAN WAS AMAZING. If I was only rating him.. it would be a 5. This is me rating Tom Castle. I traded in my 2016 Chevy suburban and left with a 2019 Ford Explorer. The problem is.. We thought the manager was holding money on our trade in.. which yeah it’s the “game”. Making a couple thousand I totally understand it’s called business, but us asking for more for our trade and us being told no… and trusting we weren’t getting screwed BACK FIRED. They took my suburban in at 40k.. I had a feeling they were probably going to list it for 42-45k.. NO THE SALES MANAGER LISTED IT FOR 53k!!!! I’m all for companies making money.. but when it comes to literally screwing over the customer, it’s xxxxxxxx. We were told he wasn’t going any higher on my trade in, we accepted it and left with my new vehicle and it’s a slap in the face for this to be done to me. Times are hard right now and Any company should understand that and not take FULL ADVANTAGE of someone. I’m hoping they will make this right because i am sick to my stomach that they took advantage of me. I want to say too my truck didn’t need anything, brand new tires, PAID FOR DETAIL, oil change, breaks, rotors.. it literally needed nothing so the price didn’t go up due to service issues. I want to make this very clear, our salesmen was amazing, understanding, and went above and beyond! He can’t control management taking advantage of people like this. He did nothing wrong on his end. I’m sad to say we won’t be back. Again Tom Castle sales manager was the one that fully took advantage of me and didn’t even have the nerve to come and talk to us to turn us down on wanting more for our trade probably because he knew he was getting one over ON me!!!

  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process 1

Quality of Repair 1

Maximum rating = 5

2.0 (out of 5)

The CAR SALESMAN WAS AMAZING. If I was only rating him.....

Reviewed by Elizabethhamilton417June 16, 2021

The CAR SALESMAN WAS AMAZING. If I was only rating him.. it would be a 5. This is me rating Tom Castle. I traded in my 2016 Chevy suburban and left with a 2019 Ford Explorer. The problem is.. We thought the manager was holding money on our trade in.. which yeah it’s the “game”. Making a couple thousand I totally understand it’s called business, but us asking for more for our trade and us being told no… and trusting we weren’t getting screwed BACK FIRED. They took my suburban in at 40k.. I had a feeling they were probably going to list it for 42-45k.. NO THE SALES MANAGER LISTED IT FOR 53k!!!! I’m all for companies making money.. but when it comes to literally screwing over the customer, it’s xxxxxxxx. We were told he wasn’t going any higher on my trade in, we accepted it and left with my new vehicle and it’s a slap in the face for this to be done to me. Times are hard right now and Any company should understand that and not take FULL ADVANTAGE of someone. I’m hoping they will make this right because i am sick to my stomach that they took advantage of me. I want to say too my truck didn’t need anything, brand new tires, PAID FOR DETAIL, oil change, breaks, rotors.. it literally needed nothing so the price didn’t go up due to service issues. I want to make this very clear, our salesmen was amazing, understanding, and went above and beyond! He can’t control management taking advantage of people like this. He did nothing wrong on his end. I’m sad to say we won’t be back. Again Tom Castle sales manager was the one that fully took advantage of me and didn’t even have the nerve to come and talk to us to turn us down on wanting more for our trade probably because he knew he was getting one over ON me!!!

  • Does not recommend this dealer
  • Shopped for a used car

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 5

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

bad attitude

Reviewed by Charles Gruesbeck from PerryJune 23, 2020

Very rude to me and my family and hung up the phone on us multiple times demanded us to get information immediately for him I wouldn't recommend them

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Dealer Response

We appreciate you taking the time to share your experience with our dealership. We would like to speak with you about the details of your time with us. Please contact us directly at your earliest convenience. Thank you! Cole-Krum Chevrolet team

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

About Cole Krum Chevrolet

The staff at Cole Krum Chevrolet is ready to help you purchase a new Chevy or used car in the Vicksburg Portage Kalamazoo and Schoolcraft area. When you visit our Michigan car dealership expect the superior customer service that you deserve. With years of experience and training the Cole Krum Chevrolet team will get you into the Chevy that was built for you. Get the new Chevrolet or used car in Vicksburg that you have been dreaming of by visiting Cole Krum Chevrolet today.

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