12707 US-131
Schoolcraft, MI 49087

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Sales: 269-475-4407

Used Cars: 269-475-4407

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 6:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 6:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 3:00pm

Service Department

Sun Closed
Mon 8:00am – 5:00pm
Tue 8:00am – 5:00pm
Wed 8:00am – 5:00pm
Thu 8:00am – 5:00pm
Fri 8:00am – 5:00pm
Sat 8:00am – 12:00pm

Reviews of Cole Krum Chevrolet

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Received my 2024 Colorado and love it.

Reviewed by John Olson from Kalamazoo MI August 12, 2024

Received my 2024 Colorado and love it. Steve was very helpful and went the extra mile to keep me satisfied. Bravo to him. I will recommend Cole Crum to any of my friends

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

Thank you for your wonderful review! We’re thrilled to hear that you love your 2024 Colorado and that Steve provided excellent service. Your recommendation means a lot to us at Cole-Krum Chevrolet. We look forward to assisting you and your friends in the future! Enjoy your new ride! Cole-Krum Chevrolet team

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

Unprofessional & Untrustworthy

Reviewed by Mike from Hot Springs, ARAugust 31, 2023

We contacted this dealership to have a car we're having problems finding locally delivered cross country. I agreed to the delivery fee, they put a deal in writing, I know for a fact our financing is rock solid, so I was expecting to sign the deal today. Instead I get an email that they sold it out from under us yesterday, despite us having a deal IN WRITING. Completely unprofessional & just down right rude. Wasted nearly a week of my time just to have them pull the rug out from under us. I hope that was worth it. Y'all sold a car that was already sold & earned yet another 1 star review.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Dealer Response

Mike, sorry you see it this way. We sent you numbers and didn't hear back from you for 24 hours. No deposit never a credit app sent in and no commitment from you. We informed you that the Equinox did sell in our next communication with you. You are from Arkansas and we are in Michigan, another guest came to the store and bought the car during the 24 hours that you didn't communicate back with us. I don't see how we have done anything unprofessional. We do our best to be as transparent as possible.

Overall Facilities 1

Customer Service 4

Buying Process 1

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

Terrible experience buying a car here.

Reviewed by Paitence69August 02, 2023

Terrible experience buying a car here. When i decided not to purchase the car, was treated extremely poor by Jim Braat, salesman. Very fake nice throughout the process (but would take multiple times to get any response) until we could no longer wait for the car and purchased elsewhere. Then the hostile emails started. I can't speak for the dealership, but if they allow this tactic, I would stay clear.

  • Does not recommend this dealer
  • Shopped for a new car

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Cole Krum Chevrolet

The staff at Cole Krum Chevrolet is ready to help you purchase a new Chevy or used car in the Vicksburg Portage Kalamazoo and Schoolcraft area. When you visit our Michigan car dealership expect the superior customer service that you deserve. With years of experience and training the Cole Krum Chevrolet team will get you into the Chevy that was built for you. Get the new Chevrolet or used car in Vicksburg that you have been dreaming of by visiting Cole Krum Chevrolet today.

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