Serra Chevrolet of Saginaw

Stopped in due to engine light coming on while I was temporarily in town caring for sick family member. Melissa quickly checked the code and gave me information needed to feel safe driving home to the other side of the state. Also, Kyle at the quick lube was efficient and friendly, as well! Was extremely pleased with this dealership’s attentive customer service!

Took my car to get diagnostic because the engine light was on and reduce engine speed sensor. I was told it would cost 175.00. They charge me 206.00. Told me it had something to do with the engine. “ duh” It cost me 2,100 to go into the engine to see what was going on. I was scam out of 206.00.

Was in talks with a sales Person Nate. Found the perfect car for us and would have been a great fit for what we were looking for! Although it quickly took a turn. He was full of lies, tried telling us parts were ordered, then continued to say how it was on service and he was clueless when I questioned him. After taking the two hour total commute to the dealership he texted us claiming the car was sold for full asking price. Upon calling the dealership I found out it was in fact not sold. It was returned back to the auction it was purchased from, because it was too costly to repair. They had bought the car for 12,500 and listed for 15,500. Before pulling the sale they were going to willingly sell the Lemon to us with no regard. I would strongly recommend staying away from this dealership. Go somewhere where you’re valued!