4650 14 Mile Rd NE
Rockford, MI 49341

Get Directions
Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 6:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 6:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 3:00pm

Service Department

Sun Closed
Mon 7:30am – 8:00pm
Tue 7:30am – 5:30pm
Wed 7:30am – 8:00pm
Thu 7:30am – 5:30pm
Fri 7:30am – 5:30pm
Sat 8:00am – 12:00pm

Reviews of Ed Koehn Chevrolet

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Do not trust Ed Koehler Chevrolet!

Reviewed by Stephen from Cedar SpringsJune 05, 2024

Do not trust Ed Koehler Chevrolet! They swap used cars between their dealerships to hide the fact that they have been in accidents and have had work done. My sales guy, Grant Boven, assured me that no powertrain work had been done by Ed Koehler on the vehicle I was purchasing. However, I later discovered that their Greenville location had performed extensive transmission work. A local shop informed me that my transmission looked new but poorly done, with bolts missing. When I confronted Ed Koehler Chevrolet, they admitted that their Greenville location had worked on the transmission. They took the car in for repair, but after weeks without it, a transmission mount bolt fell out just days after I got it back. When I returned to Ed Koehler Chevrolet, they told me it was my problem and refused to do anything further to fix it. This is the first time I’ve ever left a negative review for a company, but this experience was unacceptable.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

Ed Koehan

Reviewed by REYNALDO MIRELES from Fenwick ,MichiganJune 15, 2023

My salesman Vic Knoff made my visit and sale go smoothly. He was very professional and answered my questions and concerns. The staff treated with professional respect and were friendly.

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

Dissatisfied customer

Reviewed by Matthew Bartram from Belmont MiJanuary 21, 2023

I bought a truck 2years ago biggest mistake not in the truck but in the service I spent 20 minutes behind the wheel 8hours in the lobby waiting for the loan to go through if you have all day to waste and be treated like the xxxx of the earth if I had a chance to drive the truck up the guys butt hole I would do it you see I was supposed to have a remote starter in it never came with one fast forward 2years having an remote starter put in what takes 2hours only took one (red flags going up yet wait for it) the technician asked why did you take out the remote starter ?I replied how can you take out something that's not there ? How do they sleep at night? Not satisfied with the service at all

  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Dealer Response

Matthew, we are not pleased to hear of the incident you described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact us at your earliest convenience. Sincerely, The Ed Koehn Chevrolet Team

Overall Facilities 1

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

Ready to buy? Get a price quote before visiting the dealership.

  • Get multiple quotes
  • No cost, no-hassle negotiation
Back to Top