Shaheen Chevrolet

Beware , I recently purchased a used suburban and have had the worst buying process ever. They do not care about you as a customer as soon as you drive one foot off the lot . For starters , after talking to the salesman , you go into office to get everything finalized where I was duped into getting every warranty they offer “ worry free package “ ( did not go over any of actual information instead just got talked up , until had to leave office ). Was under the impression that all It would be $1000, per 6 years of the time financed . Did not get any paperwork sent home with me the night after signing so could not review . Little did I know the $1000 would be my car payment, and had no idea what I was signed up for ( 10k worth of warranties when all I really wanted was the powertrain ) . Then when I came back the next day to pick up my vehicle , I noticed about a half mile down the road there was a chip in the windshield . As soon as I got home ( within 30 mins after stepping off lot ) I took a picture and then proceeded to make an appointment for a few weeks later when I could come back in not thinking this would be a problem ( also noted some chipped paint and the brakes were squealing ). Came to my appointment , brakes were checked and I was told the new standard of brake pads don’t have copper in them , creating more squealing . I was then told my salesman would be able to take care of the other issues and should have been handled before bringing the car home and needed to make an appointment with him . So proceeded to try to get in contact with my salesman . After two unanswered calls /voicemails was able to get in contact with them by third time. I was then told I was basically a liar and there’s no way they can confirm that a rock didn’t hit my car on the way home and that too much time had gone by ( at this point hadn’t even made a car payment of vehicle , and have a time stamped photo on my phone of the windshield ). At this point it has not snowed yet and was a clear sunny day when brought home . Honestly it’s a real simple problem that could have been fixed and sent me on my way .Now I worry about if something actually major happens with all these “worry free warranties “ I got signed up for that it’s going to be a worse headache .

Buyer Beware Service Department charges a 3% Fee for using a Credit Card to pay for your bill. On 2K Repair that added addition $60 Dollars. Would have used a different payment method if I had known. Junk Fee No other Retailers Charge this. Put it in the cost of goods or get rid of it. xxxxxxxxx Fees.

Erick Pardo is the best! I came late in the day to check out a pre-owned vehicle listed for sale by Shaheen Cadillac. Erick welcomed my inquiry, promptly worked on getting me into the vehicle for a test drive, facilitated answers to all concerns and had the vehicle detailed the next morning. A real pleasure to meet and work with Erick—he assisted me all the way through concluding the purchase and even with getting MyChevrolet app synchronized with this vehicle!