DeNooyer Chevrolet

I want to thank David Russell for everything he was so amazing with helping me buy my new car. He walked me through everything show me all the features on my vehicle. He also help me with switching my insurance over. He is so awesome. I would rate him a 10 if I had to rate him. Thank you David for all you did for me I’m so in love with my new vehicle. I definitely would recommend anyone to ask for him.

They do a good job and are really nice people to work with. I feel that in both their sales and service departments they make sure the job is done well and at a fair price.

I came in for certified service after my check engine light came on and I honestly was not impressed. I checked in with Dan, who struck me as the kind of guy whom I should be weary of his smile, but didn’t let it bother me much. Given I was under certified warranty, I wasn’t expecting to have any charges, but he told me I would have to pay for the inspection and likely the service as my bumper to bumper was expired. This information turned out to be false, which was perfectly okay, but I was very confused about both the charges I was expecting and the services being done during the phone call that succeeded the inspection. He zipped through everything and I could tell he would get annoyed if I asked for clarity. His driving point was to sell me service I wouldn’t need for another month two when I am anticipating my next oil change. I asked him to only do the service I came in for, and told myself I will figure out the details when I pick up my car. I saw the irritation show at the dealership when I asked for that clarity. I knew it was close to closing time, but I was brief and considerate, and actually chose to forgo asking more questions since he made it abundantly clear that he was “just headed out the door.” I wasn’t going to mention this experience, but then I thought more last night when filling my tires with air at a gas station. I was in need of air when I took my car in for service, and I had no idea what I was getting into at this dealership so didn’t necessarily expect it, but in afterthought I know my home dealership would’ve made the effort to fill the tires following a vehicle inspection that flagged the issue, because they did it for me before I drive it off the lot. Given that Dan suggested I fill out the survey to “let everyone know what an awesome guy [he is],” I am saddened to say I think otherwise. This experience has made me want to travel to Vicksburg for further service while I’m here for school. I feel as though I got bare minimum service, at best.