Berger Chevrolet in Grand Rapids including address, phone, dealer reviews, directions, a map, inventory and more

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2525 28th St SE
Grand Rapids, MI 49512

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Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 9:00pm
Tue 9:00am – 9:00pm
Wed 9:00am – 9:00pm
Thu 9:00am – 6:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 4:00pm

Service Department

Sun Closed
Mon 7:00am – 7:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 7:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 8:00am – 1:00pm

Reviews of Berger Chevrolet

Overall Rating:

4.7 (out of 5)

93% recommend this dealer

1677 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Put 1000 cash and traded in a 2009 with less then 100k...

Reviewed by Hillmanthomas64November 06, 2021

Put 1000 cash and traded in a 2009 with less then 100k had the vehicle not even 90 days transmission went out they offered to get me a transmission for 3 grand I do not recommend getting a vehicle from here the dealer was friendly and did his job

  • Does not recommend this dealer
  • Shopped for a used car

Overall Experience 1

Customer Service 3

Quality of Repair N/A

Friendliness 4

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

He was extremely patient and easy to talk to. Not pushy...

Reviewed by TMJ007October 30, 2021

He was extremely patient and easy to talk to. Not pushy at all! He showed me a vehicle that I loved and purchased the same day! He got me a really good deal as well! Very nice guy!

  • Does recommend this dealer
  • Shopped for a used car

Overall Experience 5

Customer Service 5

Quality of Repair N/A

Friendliness 5

Pricing N/A

Maximum rating = 5

1.8 (out of 5)

Mike Ohlman from Berger Chevrolet treated me terribly. He...

Reviewed by CodydalenburgSeptember 27, 2021

Mike Ohlman from Berger Chevrolet treated me terribly. He was a jerk to me. He didn't return my phone call for 2 days. So I called him again and he insulted me 2 times. What a horrible person to be in charge of a dealership. ...Total creep. I purchased a new Silverado in late May 2021. The truck was approximately $60000. I put a deposit on a truck scheduled to be delivered and waited a few weeks for it to come in. The saleswoman called me and told me it was delivered. I came in the next day and purchased it sight unseen. It was registered to me, insured by me, and financed by me with a $5000 down payment. Without seeing it at all, I was to come and pick it up 2 days later. When I got there to pick it up, it was not clean at all. There had been no attempt made to get it in shape to be delivered. The saleswoman was embarrassed and immediately apologized and told us in 30 minutes it would be good to go and then wisked it around the back of the dealership. An hour later one of the managers pulled up in it. He said there had been an "incident". We understood accidents happen and were concerned for the wellbeing of the saleswoman driving it when THEY SMASHED IT. So I never sat in it. I never drove it but I owned it for 2 days. It already had my plate on it.. Now there was approximately $6300 damage to it. Mike basically tried to convince me it was my fault and he wasn't going to do anything about it. He said "so I hear you threw my people under the bus" AND " he had to play hardball with me". The bodyshop guy was great, though. He fixed it in 2 weeks. Who in their right mind would take delivery of a repaired (undelivered) truck. I got my money and license plate back. The sales manager apologized and admitted Mike was way off base and acted like a jerk.

  • Does not recommend this dealer
  • Shopped for a new car

Dealer Response

Hi Cody - After communicating with you in depth over the few months, we will not be responding to this review.

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 1

Pricing N/A

Maximum rating = 5

About Berger Chevrolet

Our goal is to develop lifelong customers by providing a superior buying and ownership experience. We have been dedicated to automotive excellence since 1925.

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