6201 S Saginaw Rd
Grand Blanc, MI 48439

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Sales: 810-503-0005

Used Cars: 810-535-7462

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 6:00pm
Tue 9:00am – 6:00pm
Wed 9:00am – 6:00pm
Thu 9:00am – 6:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 3:00pm

Service Department

Sun Closed
Mon 7:00am – 5:00pm
Tue 7:00am – 5:00pm
Wed 7:00am – 5:00pm
Thu 7:00am – 5:00pm
Fri 7:00am – 5:00pm
Sat 7:00am – 3:00pm

Reviews of Al Serra Auto Plaza

Overall Rating:

4.5 (out of 5)

96% recommend this dealer

1693 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Beware of these guys.

Reviewed by RTS from Wixom, MINovember 28, 2025

Beware of these guys. Not ethical at all. Looked at a car at 9:30am. Received revised trade-in offer at 12:30pm. Accepted offer immediately after that 12:32pm and asked to get the paperwork started. Was told someone else was looking at the car. They test drove the car at 2:30pm. Was told that car was sold at 2:45 pm. My salesman's name was Lance. No phone calls, just a text that it was sold "Sorry". A terrible experience and way worse than other used car dealers. I was an hour drive away and started back to the dealer that afternoon before receiving the news that it was sold. Absolutely do no use this dealer if you are buying remotely; what a waste of time! They will sell cars out from under you after you agree on terms. That is not right.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Dealer Response

Thank you, Ronald, for your feedback! We regret to hear about the situation you have described. Your review has been forwarded to our Sales Director.

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Maximum rating = 5

1.0 (out of 5)

Terrible experience.

Reviewed by Jim from Lansing, MINovember 20, 2025

Terrible experience. Drove an hr. to look at a certified 20k miles car. Vehicle had body damage, check engine light on, forward collision warning light on. Low tire light on. Didn't even get an apology. Don't go there. Vehicle wasn't worth half what they were asking.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Dealer Response

Thank you, Jim, for your feedback. We regret to hear about the situation you have described. Please feel free to email us your last name and contact details to cx@alserra.com, and our Sales Director will be glad to contact you.

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Maximum rating = 5

5.0 (out of 5)

Labid Jajou was easy to work with.

Reviewed by Scott Kasperski from Ray, MIOctober 19, 2025

Labid Jajou was easy to work with. Responsive, friendly and honest. I would work with him and this dealership again.

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

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Maximum rating = 5

About Al Serra Auto Plaza

We've erased the reasons you dread visiting a dealership. We provide our best price from the start, so you don't have to worry about uncomfortable negotiations or whether you got the best deal. An Al Serra Sales Advisor can sell any of our used or new brands. Our Sales Advisors will guide you from start to finish, eliminating the need to deal with multiple people throughout the process —a common source of confusion in traditional practices. Our sales process is easy and efficient. We know you have other things to do today, and we respect and value your time. We look forward to serving you!

Ready to buy? Get a price quote before visiting the dealership.

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  • No cost, no-hassle negotiation
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