Suski Chevrolet Buick

I scheduled my oil change here after arriving from Arkansas because I did not have time to have it done before I left. I am very familiar with this area as I was raised here. I scheduled my appointment and brought it in at the time scheduled, 9am. Channing greeted me and we did the walk around on my vehicle. Notibg all the bugs on my vehicle obviously just arrived from a 900mile trip the day, besides stating I needed new tires. Which after the MPI I do not at this exact moment. When we went back to his desk he asked if I wanted to change my air filter. I told him if they take it out and see that I need a new one I will take that step. But he wanted to see me one right away. I had mentioned that my rear passenger break had been squealing and I asked if he could have them take a look at it. He said automatically it would be $185 charge. I told him to forget it I would take it to my hometown dealer where I purchased my vehicle. My dash says my break pad life was about 80% and I?m at 33k miles. I went and sat in the waiting room and started to think every dealership I have gone to consist of a 5point MPI which includes checking break pads and break lines. So I go back by his desk and brought this up to him and he said that was correct but to do a diagnostic check it was going to be $185. Well I didn?t ask for him to do a diagnostic check but to just look at my breaks (included in the MPI) Also he mentioned that it was not under warranty. I wasn?t going to argue with him because at this point it just felt that he was trying to get every penny he could out of me. I went back and sat down until it was my turn to leave and I got my papers to go over myself. I did call my salesman back home and like Channing stated breaks, and wiper blades were not under warranty however if my break pad life was in the green and there is a squealing coming from them then YES that would be covered under warranty and there is something else wrong. Of course my tires were in the yellow but just fell below the green. My breaks were also in the green. Not overly impressed with the customer service by Channing and I won?t deal with him again if I have to come back during a future visit to Michigan. However I don?t want to focus my entire review on Channing. There was a a gentleman by the name of Brad Bright who was extremely friendly came into the lounge area. Talked with myself and others with a smile while he grabbed a drink. There was also a lady cleaning the lounge area at this time who was smiling and friendly.

They confirmed most of bad things heard about used car salesmen. Very misleading and not straight forward. Mislead on price mislead on trade in mislead on interest rate. Went with go to bank instead of best rate. Should find financial institution more customer friendly.

Still not quite sure what they did to fix the problem and what exactly was the problem.