Heritage Chevrolet in Battle Creek including address, phone, dealer reviews, directions, a map, inventory and more

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350 W Dickman Rd
Battle Creek, MI 49037

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Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 6:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 6:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 4:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 8:00am – 1:00pm

Reviews of Heritage Chevrolet

Overall Rating:

4.2 (out of 5)

78% recommend this dealer

40 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

2.0 (out of 5)

Customer Service Needed

Reviewed by Mr. Mark from Springfield, MINovember 23, 2021

Very poor service. The first salesman that approached me in a way as if I was being racially profiled by the police. He asked me what I did for a living and I told him I was self employed. He then stared at me a moment then asked if I was paying my taxes. He then asked if I had a separate account for my business or if I had only one account. After this he then told me he also has a business and I'm not handling my business correctly. At this time, I asked him why we needed to discuss this in order for me to buy a car. He said, "I'm just trying to see what's going on here." I then told him I will just look around and if I needed his help I will let him know....He then stared at me a moment and said, "Well, the cheapest thing we have on the lot is the car over here." At this time, I walked away and got in my car and began to leave this place. While leaving, another salesman stopped me and asked if he could help. I then told him what had just happened with the other salesman. This salesman was better than the last, however I had a difficult time with this salesman as well. I told him what I wanted in my SUV but he seemed to try and talk me out of everything I was asking for. According to him, I did not need built in navigation because I can just plug in my phone. He also told me I didn't need AWD because he owns a front wheel drive vehicle and he's never had a problem. I then told him I wanted remote start. According to him, I didn't need remote start because I can just go to Best Buy and purchase one...He also told me I didn't need seat warmers either...This was absolutely unbelievable. It was as if this salesman wanted me to purchase what HE wanted me to have....I eventually bought a vehicle only to later find out there were plenty of SUV's that had everything I had asked for. When I later approached the salesman about this, he claimed he didn't remember me asking for any of these items or avoiding giving me straight answers. Also, I received an email and a letter in the mail asking me about me experience. The letter and the email also stated I would be receiving a call from Chevrolet but I have yet to receive any such call. The attitudes within this environment is not good and I will never buy another vehicle from here. Especially seeing that there is a lack of honestly among the salesmen.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities 2

Customer Service 2

Buying Process 2

Quality of Repair 2

Maximum rating = 5

1.0 (out of 5)

Poor ethics and business practices

Reviewed by Theresa from MISeptember 13, 2021

This dealership worked through a deal for a new car sale - so much so that the deal was completed, my credit was run, insurance was switched to new VIN and I was on my way to the dealership to complete the sale. The proposals and details had gone through multiple hand before I received the deal I agreed to purchase. I was then informed that the sale was not going to be going through and there was no concrete reason as to why. I escalated my concern to the new car sales manager who informed me again that the deal was not going to go through and nothing was going to be done, he also stated he wasn't going to work to remedy the situation. After the weekend I received a call from the General Manager that the promised deal was indeed being denied due to the fact that I do not live in the area, they had other interested buyers and the probability of me being a repeat customer was low. There was no answer as to their lack of ethics and extreme disrespect and no options to follow through on a promised deal. I have since informed my local family to not shop their vehicles at this location and after my upcoming planned move to this location I will be sure to communicate to my friends, neighbors and coworkers about Heritage Chevrolet's poor business practices and ethics.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase

Overall Facilities 1

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

Poor customer service at service center

Reviewed by Richard Baize from GalesburgAugust 20, 2021

I own a 2004 Corvette Convertible, with 60,000 miles.  I searched for a year to find this car. It is a car I always wanted. In the beginning of July I started the car and the Automatic transmission shift handle was loose and it would not go into gear.  I researched this and concluded the Shifter cable was broken. I contacted Heritage, Chevrolet in Battle Creek MI. They told me they were booked till August 5th. 5 weeks away. I made the appointment, but very unhappy with the 5 week wait. August 4th I paid to have the car towed  there so it would be available first thing on the August 5th morning. On August 5th, I heard no word till 12:20 p.m. when Christa wrote "Hello this is Christa at Heritage Chevrolet. My tech arrived late to work this morning and just left for the day because he wasn't feeling good.  I'm afraid that we wont be able to get your car looked at until tomorrow." I told her I was disappointed. On Friday, August 6th no word all day. I received a call about 5pm and told by a man, whose name I don't recall that they were too busy and unable to look at my car.  I was not happy after waiting 5 weeks and 2 days. August 7th no word August 9th Christa said the tech confirmed my research and told me two parts were needed and gave me a quote. Christa called back and informed me my parts were discontinued and she had no options. I asked for the part numbers and within 20 minutes I had both on order through Ebay. I told Christa I would drop them off as soon as they arrived. Parts arrived by Saturday ,August 15th,  I dropped them off in Monday,  August 17th by 1:30 pm. I wrote a text to Christa asking her to confirm the guy I gave the parts to gave them to her and to have the tech verify they were the right parts. I received no reply Monday. Tuesday,  August 18th I texted Christa at 7:15 am asking "Is anyone there?" Christa responded at 10:54 saying "Sorry I'm back today. My tech called in sick this morning. I will keep you advised of when he gets back into work. The tech did get the parts yesterday evening." I wrote back very upset asking if there was only one guy that could fix my car? One more day they would gave had my car two weeks. And out of 5 days they could have worked on it 2 the one guy was sick and 1 day they were too busy. Wednesday, August 19th, two weeks since my car was towed there Christa texted me twice. Once at 8am stating "We anticipate that the tech will be here today and we will do everything in our power to have the vehicle done today." This is what should have happenned two weeks prior. Then she texted again at 4:20 pm stating "Your vehicle is ready to be picked up at Heritage Chevrolet. The total is 385.00. There will be someone here until 6:00 this after noon and from 7am-6pm tomorrow. Thank you Christa" This is what should have happened the previous Monday Thursday,  August 20th, I went to pick up my car at about 1pm.  When I had my car towed there it was spotlessly clean. When they drove it out I could barely see out the dust covered windshield. My car was filthy covered in 2 weeks of dust.. Also it appears they removed the interior console plastic to get at the gear shift and it was not reinstalled properly. If they didn't remove it then something happenned to it while it was there. In the 53 years I have been driving,  this ranks as one of the poorest experiences I have had with a car dealer service center. When I picked mu car up at least the xxxx windshield should have been cleaned. I will never go to Heritage Chevrolet again. I will try Kalamazoo area and hope it's a better experience.  Sincerely Richard A Baize, Major Retired USAF

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair 2

Maximum rating = 5

About Heritage Chevrolet

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