Flannery Auto Mall in Bad Axe including address, phone, dealer reviews, directions, a map, inventory and more

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1225 Sand Beach Rd
Bad Axe, MI 48413

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Sales: 989-704-4070

Used Cars: 989-704-4073

Hours Toggle

Sales Department

Sun Closed
Mon 8:00am – 6:00pm
Tue 8:00am – 6:00pm
Wed 8:00am – 6:00pm
Thu 8:00am – 6:00pm
Fri 8:00am – 6:00pm
Sat 9:00am – 1:00pm

Service Department

Sun Closed
Mon 8:00am – 5:00pm
Tue 8:00am – 5:00pm
Wed 8:00am – 5:00pm
Thu 8:00am – 5:00pm
Fri 8:00am – 5:00pm
Sat Closed

Reviews of Flannery Auto Mall

Overall Rating:

4.5 (out of 5)

88% recommend this dealer

16 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

New Car Purchase

Reviewed by BILLY HILL from Flat Rock, MIJuly 04, 2019

Its always a pleasure working with the Flannery Staff. Especially Rodney McLean.

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

Thank you so much for your feedback, Billy. We greatly appreciate the opportunity to work with you and earn your business. We will be sure to share your feedback with Rodney. Please let us know if we can ever help you in the future. Best, Flannery Auto Mall Team

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

4.7 (out of 5)

Service

Reviewed by Ann Marie Herford from Elkton ,MichiganMay 02, 2019

Had a squeaky brake in rear. Asked to have it checked. Still squeaking.

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

We appreciate your feedback and we would like to know more about the situation. Please reach out at your convenience. Best, Flannery Auto Mall Team

Overall Facilities N/A

Customer Service 5

Buying Process N/A

Quality of Repair 4

Maximum rating = 5

1.0 (out of 5)

$23 for a quote!!!!!!

Reviewed by Sara from MIDecember 15, 2018

Earlier this year we purchased a torrent. We were assured it had had a full inspection and that is was ready to go. Shortly after we bought it we had to take it to have the brakes fixed. The mechanic...which was another Chevrolet dealer told us that something major had to have happened for the brakes to be melted together and he wasn't sure how it could have been missed. That was a $2000 job. We then had the head lights go, air conditioner, fuel pump,battery and front wheel bearing. After speaking to the salesman about issues we were told any repairs for the next year would be given at cost...parts and labor. We took it in today for an oil change and to have the same bearing checked out again because it still shakes and it has only been a few months since they fixed it...were charged $23 for a quote!!!!! Just a quote when they were already looking at it for the oil change. I have never been charged for a quote. We also found out we will now only get parts at cost. This has been a horrible experience from Flannery that just keeps on getting worse. Wish we would never have bought a car from them. They will screw you whenever they can and service department are extremely ride.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

Hi Sara, Sorry to hear about your troubles with the vehicle. All of our vehicles do go through an inspection prior to being sold. Looking at your vehicles record in our system we did recondition the vehicle based on the inspection made. We spent over $1000 dollars in preparing your 2006 Torrent for our lot. We replaced ball joints that needed to be replaced, took care of a fuel tank pressuring sensor, repaired and installed a temperature module that was broken, along with repairs to the evap system. If you would like to come and take a copy of the record we would be more then willing to give you a copy. Unfortantley, our 12-year-old vehicles are sold with limited warranty given the nature of a 12-year-old vehicle they will need standard repair and maintenance in the years to come. We did not hear of any initial complaints until 6 months later when your warranty was up. Every vehicle that is sold, the warranty is discussed at the time of sale. When making the purchase this is something buyers should figure into their cost to own. Driving the vehicle for a year, depending how it is driven, you may have to replace suspension and brakes. During our inspection they were not found to be an issue at the time of sale. If you are looking for a used vehicle with bumper to bumper warranty we have those to offer too. In your case, you were out of our original warranty. So we deiced because of your troubles we would put on an additional limited warranty when you contacted us the first time. We like to take care of our customers if we can, but have to be reasonable at the same time. We are willing to honor your current warranty but when our mechanics have to take apart and inspect a vehicle, depending how labor intensive, sometimes there are charges whether you move forward with the repair or not. I hope this will help clear things up for you if you have any other questions feel free to call. Thank you

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

About Flannery Auto Mall

. Delivering stellar customer service and vehicles in the thumb of Michigan since 1925. All of our new and pre-owned vehicles are competitively priced to market because of our very competitive pricing we draw customers from all over that is why we offer FREE DELIVERY within 100 miles of our dealership . We pride ourselves on honesty an integrity. We believe in providing our customers with full transparency throughout the sales and service process. If you would like to see this vehicles inspection just email us we will give you full disclosure along with a walk around inspection of the vehicle. We perform up to a 172-point inspection making our inventory retail ready and providing full transparency so our customers can purchase with confidence. Make the smart choice save big and purchase with confidence come see us at Flannery Auto Mall making the purchase process easy since 1925! You an contact us at 989-269-6401 and we will do all we can to make your buying experience the best you've had.

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