bait and switch
Reviewed by Frank
in wilbraham
September 11, 2019
Don't waste your time. The advertised price isn't the price. I wasted 1.5 Hours of my time with these crooks. I specifically asked over the phone if the advertised price was the real price before I drive there and the sales person said yes! I get there and waste my time and got jerked around. Stay away! Far away!
Did NOT honor our verbal deal set over the phone
Reviewed by Ron C
in PINE MEADOW, CT
September 05, 2019
Bertera had a 2012 toyota corolla for sale with a price of $7877. I sent an email offering $7300. Both a salesman and a saleswoman called me (not going to mention names) twice the next day and left messages that they were interested in my offer. I called one of them back and told him if we could do the price of the $7300 I offered in my email inquiry, I'd be interested, and could come in on Friday (this call was a Tuesday). He said we could do the deal and asked if I'd like to put a deposit or take my chances and just show up on Friday...I put a good faith deposit of $500.
So on Friday, I drove up from CT, about an hour, I was greeted right away, and things looked good, they gave me the keys and let me test drive on my own. I liked the car. Said let's do it. Keep in mind, I am still under the "ASSumption" they are going to stick by their word for the deal at $7300 as AGREED ON over the phone. Again, this was verbally AGREED ON!!!!! To me your word is Gold! I run a successful property maintenance business and do well because of MY WORD and work ethic!
After 2 hours or so waiting, we started finally filling out paperwork. When the Bill of sale was put in front of me to sign, i noticed the original asking price of $7877. I said "Wait a second, we had a deal for $7300" I even had a voicemail I played to the salesmen of him saying we could do the $7300.
Well, he went into the "salesman lingo" speak of why I'm getting a great deal at the $7877, etc... basically a bunch of BS talk typical of stealerships. I insisted, no we had a deal at $7300!!!
He finally admitted, "yes Ron you're right, my bad", then went into a room with his higher up. Came back and said they can't do it at my price. I was disgusted, and immediately lost respect for that guy. Thought to myself, What about your WORD?! A deal, verbally from a legit big dealership should xxxxing be honored!? Am I right!??? Well NO....wouldn't budge...
So I thought for a second that i didn't want to continue my car search and play this game any longer wasting my time with these scummy dealerships as I just did, and said to myself, "F it! I'll pay the extra about $600 and be done with it"
So in the end I took the car paid some extra because my time is valuable and I have my business to run.
I get home and later realize the hood doesn't open like it should without placing your hand where the rubber gasket liner is and pulling it up....in other words, when pulling the "open hood latch" It does NOT pop open at all....Whatever, I'm not bringing this car back to THAT dealer ever again....Nor will I ever recommend them to many local business owners i know who may have purchased a vehicle from them in the future. Ad to that friends and family who i would have recommended.
When you make a deal...THAT agreed upon price is your word, as good as a signature as far as I'm concerned. Re-Negged on the deal....xxxx!
So the extra $600-$700 they got from me will cost them MUCH more over the years from lost business...DUMB on their part!
Never will i do business with Bertera again as long as i live.
LESSON LEARNED! In the future I'll not put a deposit, also get it in writing or at least ask for permission to record the deal over the phone. As well as confirming the price agreed upon the moment I walk in the door.
Be careful people, especially if you're coming from out of state, they will give you your price on the phone, then re-neg once you get there! Sorry Bertera, you lose plenty of possible future business in the future over a lousy $600-$700 bucks you got now....DUMB.....DUMB!!! Not good business BERTERA!
Excellent purchase experience
Reviewed by Jason
in Palmer, MA
May 02, 2018
Ask for Jason for A+ experience. The entire office is friendly NO pressure and puts the customers needs first. Highly recommended. Will purchase here for years to come.
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