Muzi Motors in Needham Heights including address, phone, dealer reviews, directions, a map, inventory and more

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56 Tv Pl
Needham Heights, MA 02494

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Hours Toggle

Sales Department

Sun 12:00pm – 5:00pm
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 8:00am – 4:00pm

Reviews of Muzi Motors

Overall Rating:

4.6 (out of 5)

92% recommend this dealer

577 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Everything about this dealership was awful, sales...

Reviewed by Mclary84November 09, 2021

Everything about this dealership was awful, sales department was not forthcoming with sale details, shook hands on final number, and within 10 min they changed their position on the final number. Happened twice… be cautious of internet price, they will not honor. After a few days of going back and forth, I was able to make a deal only to find out that they force you to use their bank at a much higher interest rate. I have credit score in 800’s, found my own bank with lower interest rate. They told me I could not use my own bank, argued this and said they wouldn’t close deal without using their bank. Awful people skills… 2 months into truck, I find the transmission has issues, water Inside cabin, I call salesman to notify him of issues, tells me he’ll find me another truck. Haven’t heard from him in months!! Do yourself a favor, stay away from Muzi Ford!! Awful awful experience!!

  • Does not recommend this dealer
  • Shopped for a used car

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 3

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

Worst place EVER!!! Go anyplace else but MUZI. Nothing...

Reviewed by Colleenea77July 16, 2021

Worst place EVER!!! Go anyplace else but MUZI. Nothing but scam artists. Place is absolutely disgraceful. John Knapp & Scott Frederick - sales & service managers the WORST!!!

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 1

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

One of the worst people I’ve dealt with so far. Has...

Reviewed by llarson3310March 16, 2021

One of the worst people I’ve dealt with so far. Has little to no social/personal skills. A recommendation would be to work on these. Untrustworthy and unreliable

  • Does not recommend this dealer
  • Shopped for a new car

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 1

Pricing N/A

Maximum rating = 5

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