314 John Fitch Hwy
Fitchburg, MA 01420

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Sales: 978-386-3051

Used Cars: 978-386-3117

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 7:00pm
Tue 9:00am – 7:00pm
Wed 9:00am – 7:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 7:30am – 5:00pm
Tue 7:30am – 5:00pm
Wed 7:30am – 5:00pm
Thu 7:30am – 5:00pm
Fri 7:30am – 5:00pm
Sat Closed

Reviews of Colonial West Chevrolet

Overall Rating:

4.9 (out of 5)

99% recommend this dealer

2319 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Was able to get an appointment the next day Jackie was

Reviewed by PamelaDumas1014January 19, 2026

Was able to get an appointment the next day Jackie was very helpful and pleasant Pamela was very pleasant and was able to accommodate to my schedule

  • Does recommend this dealer
  • Came in for service or repair

Dealer Response

Thanks so much for your valuable review, Pamela! I'm so glad to hear that Jackie was able to assist you and accommodate your schedule. At Colonial West Chevrolet of Fitchburg, we strive to provide helpful and pleasant service to all our customers. Our team looks forward to seeing you again soon! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

4.0 (out of 5)

Always pleasant and helpful.

Reviewed by bergerondarleneJanuary 16, 2026

Always pleasant and helpful. Appointment time was right on schedule.. waiting room is an added plus as well.

  • Does recommend this dealer
  • Came in for service or repair

Dealer Response

Thank you for your kind words! I am glad to hear that you had a pleasant experience at Colonial West Chevrolet of Fitchburg and that our waiting room met your needs. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

Overall Experience 4

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Awesome communication,fastest I have ever been through a

Reviewed by holdfast1280January 16, 2026

Awesome communication,fastest I have ever been through a dealership. I will definitely use them again.

  • Does recommend this dealer
  • Came in for service or repair

Dealer Response

Thank you for taking a moment to tell us how we did! I'm glad to hear that you experienced great communication and a fast process at Colonial West Chevrolet of Fitchburg. I appreciate your business, and we look forward to assisting you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Colonial West Chevrolet

At Colonial West Chevrolet our highly trained sales staff has earned a credible reputation with their many years of service and commitment. Our goal is to make sure that each of our customers receives the quality service that we have built our name on. We offer a very extensive inventory available at competitive prices. However our support does not end after the initial sale has taken place. We take pride in keeping your car in the same condition in which it rolled off the showroom floor. You do not have to take our word for it; we let our sales service and parts speak for themselves.

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