Chevrolet
New Car Dealership in White Marsh, MD
Overall Rating
4.8/5
Read dealer reviews
Koons White Marsh Chevrolet, located at 10207 Philadelphia Rd. in White Marsh, MD, is your premier retailer of new and used Chevy vehicles. Our dedicated sales staff and top-trained technicians are here to make your auto shopping experience fun, easy and financially advantageous. Please utilize our various online resources and allow our excellent network of people to put you in your ideal car, truck or SUV today!
And for service for your new Chevrolet, Koons Chevrolet of White Marsh is the place to go in White Marsh. Koons Chevrolet of White Marsh has certified mechanics that can help keep your new car up and running. Keeping your car running safely is important to you, right? So make sure to use the experts for your service needs!
Koons Chevrolet of White Marsh Reviews
Overall Rating
4.8/5
474 out of 485 people recommended this dealer
Overall Facilities:
4.5/5
Simple and Smooth
Reviewed by Dillon Martin
in Charleston, SC
May 26, 2020
The whole long-distance buying process with Rebecca, Chris, and Ray was streamlined and easy. They were personable, helpful, and courteous through every correspondence.
Even though I didn't have the opportunity to visit them in person before signing papers, I feel confident in purchasing with Koons.
Terrible Customer Service
Reviewed by Tommy
in White Marsh, MD
December 11, 2019
Worst customer service I’ve ever experienced in regards to the service department. No one takes accountability for their actions and they do not care about your time or any inconvenience they cause. Brought my car in to have the bumper fixed, was very specific about this issues with the service managers, and I was ignored. Came to pick up my vehicle to find that it was not fixed properly which I was not surprised about. After talking with Tommy they rescheduled to fix the same problem again and barely apologized making up excuses. Was told very specifically it would take 30 minutes to fix and scheduled me for 9am a few days later. Once I came to check in I was told by the same person, Tommy, who told me 30 minutes that it would now be 45 and instead of telling me that it changed because the person who was supposed to fix it was running late, he rudely insisted as he mocked my words that he said 45 minutes on the phone, which was a blatant lie. He was pretentious, rude, and dismissive. One would think that after wasting my time for an entire day without a vehicle that the attitude by the person who is aware of the situation would be the complete opposite. Regardless, terrible customer service in the service department and it makes me wish I would have purchased my vehicle elsewhere.
Shopping from Abroad
Reviewed by Bryan Otto
in St. Thomas
September 23, 2018
I have been in search for a car the last two months. I have looked everywhere and I discovered Koons Chevorlet. I live in the USVI so getting a car here is work. I have been in contact with Morgan Anderson she has been so wounderful and alot of help. We made our deal and in a few weeks I should be in my car. Thanks Morgan for you great help in this purchase.
