Criswell Chevrolet of Thurmont

If I could negative star I would. STAY CLEAR OF HERE. Service advisor told us purge pump was covered but could not get parts because GM had parts on a shipping freeze. The next day he calls and says he misspoke and that it is not covered under warranty but the part could be received the follow week. Bait and switch tactics at its finest. When we came to pickup vehicle wife stated she was there to pick her piece of shi* vehicle. Andrew stated which ones. Sounds like this dealership has many!!! Asked to speak to general manager of criswell after speaking with GM themselves and never received a call from him. Overall horrible experience and would never recommend purchasing or servicing a vehicle from Criswell.

I have purchased a 2024 Colorado this year have 17 k on it.from day 1 of this new vehicle I've had a passenger side door rattle. It's been in the dealership 4 times going back in December for the 5. If they can't figure it out I'm trading it it in or other options. Paid a lot of money for this truck. It's a nuisance to listen your door rattling all the time. RG

I wish I could give less than one star, but that’s not an option. My partner and I just had the worst experience at this dealership. We walked in the door ready to purchase a 2026 Chevy Traverse RS but were so put off by terrible customer service. With this being our fifth new car purchase, we were confident in our decision and just needed a dealer to finalize the details. Being provoked by the sales manager when we were unwilling to sign paperwork without actual pricing information was completely unnecessary and extremely unprofessional. We will not be returning and will be encouraging our friends and family to stay away from this dealership as well.