111 Frederick Ave
Thurmont, MD 21788
Sales: 240-215-3852
Used Cars: 240-215-3968
Sales Department
| Sun | Closed |
| Mon | 9:00am – 9:00pm |
| Tue | 9:00am – 9:00pm |
| Wed | 9:00am – 9:00pm |
| Thu | 9:00am – 9:00pm |
| Fri | 9:00am – 7:30pm |
| Sat | 9:00am – 6:00pm |
Service Department
| Sun | Closed |
| Mon | 7:00am – 7:30pm |
| Tue | 7:00am – 7:30pm |
| Wed | 7:00am – 7:30pm |
| Thu | 7:00am – 7:30pm |
| Fri | 7:00am – 7:30pm |
| Sat | 7:00am – 6:00pm |
See all dealerships near Thurmont, MD that carry Chevrolet
Overall Rating:
4.7 (out of 5)
96% recommend this dealer
619 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
I wish I could give less than one star, but that’s not an
I wish I could give less than one star, but that’s not an option. My partner and I just had the worst experience at this dealership. We walked in the door ready to purchase a 2026 Chevy Traverse RS but were so put off by terrible customer service. With this being our fifth new car purchase, we were confident in our decision and just needed a dealer to finalize the details. Being provoked by the sales manager when we were unwilling to sign paperwork without actual pricing information was completely unnecessary and extremely unprofessional. We will not be returning and will be encouraging our friends and family to stay away from this dealership as well.
Dealer Response
Thank you for taking the time to let us know about your recent experience. All dealerships have a purchasing process that is unique to them, and we understand a pricing worksheet was provided but exact payments were not provided without additional financing information. It's disappointing to see we did not meet your expectations and welcome you to reach out if we can be of service to you in the future.
Maximum rating = 5
Made my purchase very easy.
Made my purchase very easy. I never felt hurried and my salesman (Ray Johns) was very patient and accommodating.. Ray was excellent in every way. He went above and beyond what I expected. There was a large selection of trucks to choose from as well.
Dealer Response
We strive to provide a 5-star vehicle buying event, and we're happy to hear you were satisfied with the outstanding customer service you received while working with our top notch staff. Don't hesitate to reach out if we can be of additional assistance!
Maximum rating = 5
Have purchased numerous cars from Criswell over the
Have purchased numerous cars from Criswell over the years. Went in looking for 1 car, walked out with 2. RJ was very accommodating, never forced anything. After test driving multiple vehicles, my wife and I walked away with new cars for each of us.
Dealer Response
We're happy to see we were able to really help you out! We appreciate your continued patronage and look forward to your next visit with us.
Maximum rating = 5
We listen and you matter because We're Driven by YOU! Check out our customer reviews and see why your friends and neighbors are shopping at Criswell Automotive. Criswell began as a family owned Chevrolet dealership in Gaithersburg in 1972. Today we're still a family owned and operated business that has expanded to two locations and multiple dealerships including Chrysler Jeep Dodge RAM Honda Nissan FIAT Commercial Trucks and Isuzu Trucks.
At Criswell you the customer are our first priority. Criswell's goal is to lead the way in providing our customers with outstanding sales and service.
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