4400 Branch Ave
Temple Hills, MD 20748
Sales: 855-654-8242
Used Cars: 855-655-6612
Sales Department
| Sun | Closed |
| Mon | 9:00am – 8:00pm |
| Tue | 9:00am – 8:00pm |
| Wed | 9:00am – 8:00pm |
| Thu | 9:00am – 8:00pm |
| Fri | 9:00am – 8:00pm |
| Sat | 9:00am – 8:00pm |
Service Department
| Sun | Closed |
| Mon | 7:00am – 6:00pm |
| Tue | 7:00am – 6:00pm |
| Wed | 7:00am – 6:00pm |
| Thu | 7:00am – 6:00pm |
| Fri | 7:00am – 6:00pm |
| Sat | 8:00am – 4:00pm |
See all dealerships near Temple Hills, MD that carry Chevrolet, Mitsubishi
Overall Rating:
4 (out of 5)
91% recommend this dealer
557 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
Equinox was in for repair from accident.
Equinox was in for repair from accident. Repairs were expertly done. The color was matched totally. Had to make numerous calls for updates since I never received a call until SUV was ready
Dealer Response
Hi Sylvia, thank you for choosing Ourisman Chevrolet and for sharing your feedback. We will be sure to share with our team, and please let us know if we can be of further assistance. Take care! Vincent Brown - Service Director - 301-423-4000
Maximum rating = 5
Salesman did not remember we had an appointment.
Salesman did not remember we had an appointment. We has exchanged email messages about the appointment. However, when I arrived, he was on a test drive with another customer. He was in the midst of talking to that customer when he introduced himself and had me wait in an unoccupied cubicle,providing me with a "questionnaire' to complete while I waited. I told him that the questionnaire was presumptuous since it asked what was I looking for and would I need a loan.etc.. I had not seen the vehicle and we had not talked about the price. He later returned and proceeded to coax me into completing the questionaire indicating that his supervisor needed the document and proceeded to annotate my questionaire! He added answers where I had entered not applicable. After the earlier client left,he "entertained" me with light converation about cars indicating that the car was being pulled from their stock. After another hour,he revealed that the car in question had been road tested and "did not pass inspection" I was angry and disappointed. I waited for over two hours only to be told the car was not to even be seen. He exited and returned with a "supervisor" .She asked,"What are we doing today?" I replied,I am here to buy the car. I told the salesman and his "supervisor" that it seemed to me to be a "bait and switch" situation. I got my coat and purse and left. As I was exiting, the supervisor asked if they could call me should a car of interest come up. What they didn't know is that I was a serious customer with a high credit score, looking for price flexibility, an extended warranty and ready to pay cash. The car is still online and the price has been lowered . No Thanks Ourisman!!!
Dealer Response
Jaycee, thank you for sharing your detailed account of what happened. We set a high standard for ourselves, so it is upsetting to hear that your visit with us was anything less than excellent. Your feedback is appreciated and will be used to help us improve our service & processes moving forward. If you have any additional questions or concerns, please feel free to reach out to me directly. Thanks again, Floris Chaumat - General Manager - floris.chaumat@ourisman.com
Maximum rating = 5
VERY DISHONEST dealership!
VERY DISHONEST dealership! Sold and shipped us an EV with FAULTY HV battery without disclosing it! On day one car left our family stranded on the side of the freeway in the middle of the night! Also, did not ship the charger with the car!
Dealer Response
DJ, I'm truly sorry to hear about the issues you've experienced with your vehicle. This doesn't sound like the kind of service we pride ourselves on providing, so I'd appreciate it if we could discuss this further and work towards a resolution together. Please feel free to reach out at your earliest convenience. Thank you, Floris Chaumat - General Manager - floris.chaumat@ourisman.com
Maximum rating = 5
Our highly trained sales staff has earned a credible reputation with their many years of service and commitment. Our goal is to make sure that each of our customers receives the quality service that we have built our name on. We offer a very extensive inventory available at competitive prices. However our support does not end after the initial sale has taken place. We take pride in keeping your car in the same condition in which it rolled off the showroom floor. You do not have to take our word for it; we let our sales service and parts speak for themselves.
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