Fitzgerald Buick GMC Rockville in Rockville including address, phone, dealer reviews, directions, a map, inventory and more

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5501 Nicholson Ln
Rockville, MD 20852

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Sales: 301-761-4737

Used Cars: 301-761-4658

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 9:00pm
Tue 9:00am – 9:00pm
Wed 9:00am – 9:00pm
Thu 9:00am – 9:00pm
Fri 9:00am – 9:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 8:00am – 3:00pm

Reviews of Fitzgerald Buick GMC Rockville

Overall Rating:

4.5 (out of 5)

88% recommend this dealer

111 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

To my shock, the warranty company declined to cover the

Reviewed by Olde-NuffJune 27, 2022

To my shock, the warranty company declined to cover the frozen Infotainment Display screen on my 2018 GMC Sierra -- after approving it originally -- because, I was told by Service Tech Brian Wilson and his Manager Tim G., there was a suction cup on the front of the screen. I asked why the tech didn't explain that I bought the accessory bracket to hold my phone in place after the screen failed so that I could see the GPS map for the rest of my cross-country trip. I asked "Why didn't you take the bracket off, Brian, before you sent in a picture of the screen?" Mr. Wilson's answer was, "How DO I KNOW when you bought it? You need to talk to your warranty company." Right? Why would I buy a dashboard bracket if the screen was working? And what difference WHEN I bought it? The screen was broken, as today's tech confirmed at Fitzgerald, as well as Earnhardt GMC's in Mesa, Arizona when I first turned in for repairs during a cross country trip. Meanwhile, the warranty company had approved the replacement when Earnhardt submitted it six weeks earlier. Unfortunately, "supply chain issues" meant I had to leave before the new screen arrived. Now it's been rejected so I'm going to have to start all over again at another service center. Not only did Fitzgerald NOT fix the screen, but they broke the warranty claim in the process. I asked for the manager and got connected with "Tim", who basically defended the techs. (Yes, I admit that I called them all morons. And now I'm sorry, but that kind of customer service doesn't even rise to that level.) I'm done with Fitzgerald and this is going to be the first of many, many times that I will tell my neighbors the story about the day the Gang of Morons in the Service Department at Fitzgerald GMC lost my business.

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 1

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

They are totally professional and courteous.

Reviewed by Zoomzoom24February 16, 2022

They are totally professional and courteous. They are always willing to offer suggestions/advice on how to best take of your auto. They are highly valued.

  • Does recommend this dealer
  • Came in for service or repair

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Excellent Used Car Purchase. Thankful!

Reviewed by S. & L. Varney from Silver Spring, MDOctober 10, 2021

Fitzgerald Buick GMC Rockville 5501 Nicholson Lane Rockville, MD 20852 Service Manager Corey Pardue Salesman Paul Cohen Business Manager Tony Hanagan My husband and I would like to personally thank Corey Pardue and Paul Cohen for their professional assistance in purchasing a used Ford Explorer in July. Each of them was patient and personable in walking us through the process. They kept us updated on each step as the vehicle was being prepared for purchase. They were open and honest with the progress of the vehicle. Corey and Paul also listened to our concerns about the Ford Explorer as we originally examined it. We were very pleased that our concerns were addressed in the process. One thing we suggest, the FitzWay Used Vehicle Inspection is verified to be accurate. The air conditioner was not operational when we first looked at the vehicle before the inspection date. The inspection list indicated that the air conditioner was operational. However, the air conditioner was still not operating when I came to pick it up. Corey and Paul took care of it right away and we picked the vehicle up the next day. The open vehicle recalls were completed. Corey and Paul delivered the vehicle cleaned inside and out. Paul helped us to connect our phones to the bluetooth. Our license plates came in sooner than expected and Paul attached them to our vehicle the next day. Shortly before the 45-day warranty expired, the engine check light came on. Corey and Paul interacted with the service department and it was fixed that day. We appreciate the quick attention Paul and the service department did in attending to the engine check light repair. We highly recommend Cory and Paul. We also want to thank Tony Hanagan, Business Manager for smoothly completing our purchase of the vehicle. He was very familiar with the financial institution we used. The salesmen we worked with, Corey Pardue and Paul Cohen, and business manager, Tony Hanagan, would be rated as 5 star each if they were listed below under "Rate the Employees You worked With." S. & L. Varney

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities 5

Customer Service 5

Buying Process 5

Quality of Repair 4

Maximum rating = 5

About Fitzgerald Buick GMC Rockville

The FitzWay is a term developed by Fitzgerald Auto Mall that defines our
business philosophy and acts as a guideline for the way we treat our
customers. It's a part of our unique way of doing business that has helped
differentiate us from other auto dealers. We created the FitzWay philosophy
by listening to our customer's comments over the years both good and bad.
Customers have told us is it's important to treat them with honesty and
respect and to deal in good faith. Our customers also want to receive a
high level of attentive customer service at every level of our operation.
This is what we strive to do every day for every customer.

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