Jerry's Chevrolet in Parkville including address, phone, dealer reviews, directions, a map, inventory and more

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1940 E Joppa Rd
Parkville, MD 21234

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Sales: 443-219-0817

Used Cars: 443-219-0914

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 9:00pm
Tue 9:00am – 9:00pm
Wed 9:00am – 9:00pm
Thu 9:00am – 9:00pm
Fri 9:00am – 9:00pm
Sat 9:00am – 7:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 7:30am – 5:00pm

Reviews of Jerry's Chevrolet

Overall Rating:

4.2 (out of 5)

81% recommend this dealer

357 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

They will not help you after you have paid for your new...

Reviewed by ElnichSeptember 28, 2021

They will not help you after you have paid for your new vehicle! It has been almost 7 months and I still don't have a title for my truck! I'm having to retain a lawyer in hopes of getting a title for my brand new truck

  • Does not recommend this dealer
  • Shopped for a new car

Dealer Response

Hello, this review of your experience has been brought to the attention of our management team.

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 1

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

SERVICE NIGHTMARE

Reviewed by tom from Glen Arm MdAugust 25, 2021

My service appointment was at 2:00pm on Aug.18th. I arrived at 1:45 pm. I was told to take a seat in the waiting room. I sat for 45 minutes without anyone advising me of any delays. John (service advisor) said I need to register you. He stated he was overwhelmed and said he was only partially responsible. I asked to speak to the service manager. John pointed behind him having Dave R. ( service manager) lounging/reclining in the chair. I stated to Dave R. this should never have occurred especially with 3 other service advisers standing around a small table in idle chatter. One of the 3 should have assisted John. Dave R. made a comment but was inaudible. I sat for add't 5 minutes when I approached Dave R. who was in idle conversation with the 3 advisers. I asked the names of the other advisors. Dave quoted " NO. MIND YOUR OWN BUSINESS." I thought my business was with Jerry's Chevrolet since I purchased the car from them. Their service department is disorganized, poor management and no regard for their customers. I DO NOT RECOMMEND ANYONE TO TAKE THEIR VEHICLE FOR SERVICE NOR PURCHASE A CAR FROM THEM.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

Hi, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (410) 661-9100 to discuss your concerns, as your satisfaction is of utmost importance to us.

Overall Facilities 1

Customer Service 1

Buying Process N/A

Quality of Repair 1

Maximum rating = 5

5.0 (out of 5)

Heather Wingerd the Service Advisor was very friendly...

Reviewed by Bikingdan1313August 18, 2021

Heather Wingerd the Service Advisor was very friendly professional and helpful not to mention Amon Walker was very courteous.

  • Does recommend this dealer
  • Came in for service or repair

Dealer Response

Thank you so much for letting us know about your great experience with our service department. We look forward to seeing you again soon!

Overall Experience 5

Customer Service 5

Quality of Repair N/A

Friendliness 5

Pricing N/A

Maximum rating = 5

About Jerry's Chevrolet

One Year Free Maintenance & Roadside Assistance on all Pre-Owned vehicles. Jerry's Chevrolet in BaltimoreMD also serving Towson MD and Bel Air MD is proud to be an automotive leader in our area. Since opening our doors Jerry's Chevrolet has kept a firm commitment to our customers. We offer a wide variety of vehicles and hope to make the car buying process as quick and hassle free as possible.

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