Ourisman Chevrolet Baltimore - Curbside pickup and home delivery available in Gwynn Oak including address, phone, dealer reviews, directions, a map, inventory and more

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6633 Security Blvd
Gwynn Oak, MD 21207

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Sales: 888-696-1673

Used Cars: 888-326-2217

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 9:00pm
Tue 9:00am – 9:00pm
Wed 9:00am – 9:00pm
Thu 9:00am – 9:00pm
Fri 9:00am – 9:00pm
Sat 9:00am – 7:00pm

Service Department

Sun Closed
Mon 7:00am – 7:00pm
Tue 7:00am – 7:00pm
Wed 7:00am – 7:00pm
Thu 7:00am – 7:00pm
Fri 7:00am – 7:00pm
Sat 7:00am – 4:00pm

Reviews of Ourisman Chevrolet Baltimore - Curbside pickup and home delivery available

Overall Rating:

3.1 (out of 5)

51% recommend this dealer

39 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

2.3 (out of 5)

AWFUL

Reviewed by Jess from Baltimore, MDApril 07, 2021

If I could give them no stars I would - don't buy ANYTHING from this dealership. I was so excited to buy my first ever new car. This ended up so terribly because the staff at this dealership cannot fix their own mistakes. I went in to buy a Bolt (with Fast Charging - the ONLY specific I cared out). Being new to EVs I asked over and over again and was assured I was getting the correct car. I did not. When I realized this and called to try and fix it, the resolution was for me to "trade in" the car that was NOT the car I wanted. This was after they told me the salesperson "did not recall" the conversations specifically, and the sales manager in charge of the deal was now out on leave (I bought the car less than a month ago). They wanted me to pay the difference, then buy another new car. When I said that was profoundly unfair, given the mistake was theirs, they claimed there was "nothing they could do" just like the trade-in value of my old car was what it was. When I replied that, actually, the trade in value of my car CHANGED over the course of negotiations, they got huffy and said they took a loss on it but whatever. So. My first ever new-car buying experience ended up being the WORST. EXPERIENCE. The car is great! The salesperson was actually really kind and I'm not naming them because I don't think this is their fault). The management/service at this dealership? Abysmal. They either don't know what they are doing, or do not know how to correct an honest mistake honestly, or most likely: they don't care because they got my money and now do not care at all. Which, OK? But not exactly a great way to run things. DO NOT SHOP HERE. Go anywhere else you can - because this place is TERRIBLE. And I'm really sad to say that, given how much I love the Bolt itself.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process 5

Quality of Repair N/A

Maximum rating = 5

3.0 (out of 5)

Misleading Price

Reviewed by CastleM from Bethesda, MDMarch 05, 2021

Basically the price you see is going to be $1500-$2000 cheaper than the actual price of the vehicle. This is not including the taxes and dealer fees. Called the dealership and confirmed that they charge a gold certification of $1500 for FWD vehicles and $2k for AWD vehicles. So you see a vehicle for 25,000 on the site but really it's at least 27,000 when you tack on the "gold" cert and taxes and fees. Misleading. If I can't get honesty up front, why would I expect honesty throughout the whole process?

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

Andrey

Reviewed by Andrey Leonard Bundley from Baltimore, MarylandFebruary 09, 2021

Great. I was very satisfied with the service. I will return.

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process N/A

Quality of Repair 5

Maximum rating = 5

About Ourisman Chevrolet Baltimore - Curbside pickup and home delivery available

This is the newest Ourisman Chevrolet dealership in Maryland. New Management easier to purchase and service. Please reach out and see why people say "You always get your way at Ourisman Chevrolet"!

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