Ourisman Chevrolet Baltimore - Curbside pickup and home delivery available

If I could give them no stars I would - don't buy ANYTHING from this dealership. I was so excited to buy my first ever new car. This ended up so terribly because the staff at this dealership cannot fix their own mistakes. I went in to buy a Bolt (with Fast Charging - the ONLY specific I cared out). Being new to EVs I asked over and over again and was assured I was getting the correct car. I did not. When I realized this and called to try and fix it, the resolution was for me to "trade in" the car that was NOT the car I wanted. This was after they told me the salesperson "did not recall" the conversations specifically, and the sales manager in charge of the deal was now out on leave (I bought the car less than a month ago). They wanted me to pay the difference, then buy another new car. When I said that was profoundly unfair, given the mistake was theirs, they claimed there was "nothing they could do" just like the trade-in value of my old car was what it was. When I replied that, actually, the trade in value of my car CHANGED over the course of negotiations, they got huffy and said they took a loss on it but whatever. So. My first ever new-car buying experience ended up being the WORST. EXPERIENCE. The car is great! The salesperson was actually really kind and I'm not naming them because I don't think this is their fault). The management/service at this dealership? Abysmal. They either don't know what they are doing, or do not know how to correct an honest mistake honestly, or most likely: they don't care because they got my money and now do not care at all. Which, OK? But not exactly a great way to run things. DO NOT SHOP HERE. Go anywhere else you can - because this place is TERRIBLE. And I'm really sad to say that, given how much I love the Bolt itself.

Basically the price you see is going to be $1500-$2000 cheaper than the actual price of the vehicle. This is not including the taxes and dealer fees. Called the dealership and confirmed that they charge a gold certification of $1500 for FWD vehicles and $2k for AWD vehicles. So you see a vehicle for 25,000 on the site but really it's at least 27,000 when you tack on the "gold" cert and taxes and fees. Misleading. If I can't get honesty up front, why would I expect honesty throughout the whole process?

Great. I was very satisfied with the service. I will return.