Koons Clarksville Chevy Buick GMC in Clarksville including address, phone, dealer reviews, directions, a map, inventory and more

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12421 Auto Dr
Clarksville, MD 21029

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Sales: 410-988-2351

Used Cars: 410-505-4760

Hours Toggle

Sales Department

Sun 12:00pm – 5:00pm
Mon 9:00am – 9:00pm
Tue 9:00am – 9:00pm
Wed 9:00am – 9:00pm
Thu 9:00am – 9:00pm
Fri 9:00am – 9:00pm
Sat 9:00am – 8:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 8:00am – 4:00pm

Reviews of Koons Clarksville Chevy Buick GMC

Overall Rating:

4.5 (out of 5)

86% recommend this dealer

355 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Quick service, very knowledgeable, patient and honest. No...

Reviewed by gladys.wilsonOctober 04, 2021

Quick service, very knowledgeable, patient and honest. No problems. A great experience, exactly what I wanted.

  • Does recommend this dealer
  • Came in for service or repair

Dealer Response

We're glad to hear your service visit was a great one, Gladys! Thank you for the wonderful feedback and for being a valued Koons Clarksville Chevrolet Buick GMC client!

Overall Experience 5

Customer Service 5

Quality of Repair N/A

Friendliness 5

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

2500 AT4

Reviewed by Tom Gio from Buffalo NYSeptember 28, 2021

Called in from NY regarding a truck we saw online and spoke with Corina. Worked the deal out over the phone and came down the next day. Smooth and easy process.

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

Tom, it's great to hear that you had a smooth and seamless purchasing experience here with us at Koons Clarksville Chevrolet Buick GMC! We appreciate your business.

Overall Facilities 5

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

1.0 (out of 5)

The worse customer service I have ever experienced from...

Reviewed by MissjenniferSeptember 21, 2021

The worse customer service I have ever experienced from any dealership! They sell lies and then do not deliver. I waited 4 months and I still do not have an extra key for the vehicle I purchased for my daughter. This sales department list is not updated.

  • Does not recommend this dealer
  • Shopped for a used car

Dealer Response

Jennifer, While we appreciate the feedback we do feel the need to set the record straight. You do have a second key and the reason it took 4 months is that it took you 4 months to bring the vehicle to have the key cut and programmed. We can't program keys without the vehicle present. Furthermore, we did attempt to send a key company to your location but you were verbally abusive to the employee and they refused to cut and program the key for you. Koons Management

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 1

Pricing N/A

Maximum rating = 5

About Koons Clarksville Chevy Buick GMC

Koons brings the experience of buying a new or used car right to your front door with in-home delivery! Tailor your shopping experience the way YOU want it. Shop, apply for financing and even upload documents from the comfort of your home. You can request a virtual walk-around or schedule an appointment to take a look at the vehicle in person. Buy your next car your way at Koons!

Ready to buy? Get a price quote before visiting the dealership.

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  • No cost, no-hassle negotiation
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