Billy Navarre Chevrolet of Lake Charles

This was one of the best days of My life.Navarre has the youngest team of employees i have ever seen and now I understand why...they are amazing...

Navarre Chevrolet has completely lost any sense of professionalism, business ethics, and basic customer service. I was in the market for a reliable vehicle for my daughter with a budget of $10,000–$14,000. Apparently, that price range at Navarre means you don’t deserve respect or effort. Despite requesting to work with a salesperson I trusted, I was shuffled off to someone else I didn’t want to deal with. The vehicles in this range were nothing short of embarrassing—filthy interiors, neglected maintenance, and essentially written off as “as-is,” with zero effort to present them as even remotely worth buying. It was obvious the staff could not care less, as if customers in this range aren’t worth their time. Here’s a thought: if Navarre Chevrolet has no interest in putting the slightest effort into vehicles in this price range, they should stop pretending to sell them altogether. The dismissive attitude and lack of pride in their own inventory is astounding. Needless to say, this was my last dealing with Navarre Chevrolet. I walked into another local dealership the same week, found multiple clean, well-kept options in the same budget, and left with a very nice Toyota Camry for my daughter. The contrast was night and day—proof that Navarre’s poor service is a choice, not a necessity.

People, be cautious shopping at Billy Navarre in Lake Charles. I’m 20 years old, a single parent trying to better my life by going to school. I recently saved up and bought my very first car from Billy Navarre — a huge moment for me. I did buy the vehicle as-is, so I knew there was some risk, but I never expected to get home and find it already overheating. Now I’m stuck with unexpected repair costs, no transportation right before school starts on the 8th, and still have to cover insurance and a car note. I understand what as-is means, but you’d hope a dealership wouldn’t let a young woman making her first purchase drive off in something they knew was going to fail immediately. So again — thank you, Billy Navarre, for advertising that you care about your customers when my experience shows otherwise.