Billy Navarre Chevrolet Cadillac in Lake Charles including address, phone, dealer reviews, directions, a map, inventory and more

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1300 E College St
Lake Charles, LA 70605

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Sales: 337-415-4684

Used Cars: 337-415-4688

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 7:00pm
Tue 9:00am – 7:00pm
Wed 9:00am – 7:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 7:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 8:00am – 1:00pm

Reviews of Billy Navarre Chevrolet Cadillac

Overall Rating:

3.5 (out of 5)

64% recommend this dealer

33 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Hard no for me

Reviewed by Amandamurry16 from Kilgore,texasSeptember 07, 2021

Seriously the WORST dealership I have ever dealt with. I drove over four hours to pick up the car I had purchased online. I was told that everything was ready for me to sign. Because I had my two small children with me, and did not want to have to wait forever at the dealership. I was seriously the only customer in the building, yet 3 hours later, I was just getting back on the road home. Nothing they said they had done to the car was actually done. It was filthy, I’m talking DISGUSTING, inside the car. I had to pull over and buy cleaning wipes to clean the steering wheel, just to be able to keep driving. Then, I went to turn on the DVD player for my kids and find out there’s no remote (it was listed as accounted for on the detail sheet)… so no DVD player for 2 months, till they finally just ordered a new one because they “couldn’t find” the other one. The sales rep was a total nightmare and scatterbrained so bad! Since the purchase of my car, 5 yes… I said FIVE months ago, I still have not received my license plates and registration. Apparently they sold me a car that had a lean on it!! They couldn’t even get the dang title to it!!!! I called every single day just trying to get someone, I mean anyone!!!! To help me. To no avail, I never got a call back, no nothing. It took me calling and leaving a message for a manager, to get anyone to help me. (Last I heard they finally did get the title… or so they say 🤷🏻‍♀️) Now, here we are again at that 5 months mark… guess what!? My temporary tags are going out AGAIN…. And I can’t get anyone on the dang phone to help me!!!! Needless to say, I drove a long ways to buy a car, from a crappy dealership, with HORRID customer service and I have learned my lesson 10fold. Never again!

  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Dealer Response

Mrs Murry, I am sorry about your experience. We are doing everything possible with your County DMV to get your plates. Our office manager has been on the phone with them and has been visiting with a supervisor to speed up the process. Sorry for any inconvience, Patrick Booth

Overall Facilities 1

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

5.0 (out of 5)

Bily Navarre

Reviewed by CRYSTAL DOUGLAS from Lake Charles, LaMay 22, 2021

It was pleasant just a long process. They were overall great to me.

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

Thank you for the great review!! Patrick Booth General Manager

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

2021 Cadillac XT6

Reviewed by Danny Taylor from Port NechesApril 17, 2021

After checking with area (Texas) dealer inventories and wanting to purchase a new XT6, I was wanting a no-nonsense trade value deal that required minimum travel. This eventually led me to your dealership and Cynthia Tomlinson, who turned out to be very experienced in: locating the vehicle I wanted, making the deal over the phone, and going the "extra mile" to personally delivering the vehicle to my driveway in Texas. She is indeed a valuable asset to your dealership and I recommend her highly to anyone.

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

Thank you for you excellent review!

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

About Billy Navarre Chevrolet Cadillac

Give us a chance to earn your business. We are a family owned and operated business. We care about our customers. We have the largest selection of New and Used vehicles in SWLA.

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