Jack Burford Chevrolet in Richmond including address, phone, dealer reviews, directions, a map, inventory and more

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819 Eastern Bypass
Richmond, KY 40475

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Sales: 859-972-0010

Used Cars: 859-972-0064

Hours Toggle

Sales Department

Sun Closed
Mon 8:30am – 7:00pm
Tue 8:30am – 7:00pm
Wed 8:30am – 7:00pm
Thu 8:30am – 7:00pm
Fri 8:30am – 6:00pm
Sat 8:30am – 5:00pm

Service Department

Sun Closed
Mon 7:30am – 5:30pm
Tue 7:30am – 5:30pm
Wed 7:30am – 5:30pm
Thu 7:30am – 5:30pm
Fri 7:30am – 5:30pm
Sat 8:00am – 2:00pm

Reviews of Jack Burford Chevrolet

Overall Rating:

4.5 (out of 5)

64% recommend this dealer

143 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Inquired about a vehicle, received an email response....

Reviewed by jeff.patterson26September 09, 2021

Inquired about a vehicle, received an email response. Inquired about additional information from both the first person that responded and the Sales Manager but no follow up responses. Poor sales process and follow up.

  • Does not recommend this dealer
  • Shopped for a used car

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

I have bought 3 trucks from this dealership and have been...

Reviewed by jdmartJuly 29, 2021

I have bought 3 trucks from this dealership and have been pleased on every deal! Service department has been excellent also! I bought one from another dealer and never felt at home at the dealership.

  • Does recommend this dealer
  • Shopped for a new car

Overall Experience 5

Customer Service 5

Quality of Repair N/A

Friendliness 5

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

I was thinking about buying a used Chevy Impala from a...

Reviewed by confused customerMay 27, 2021

I was thinking about buying a used Chevy Impala from a co-worker and called Jack Burford's to schedule an inspection of the car. I had never been there before, never purchased anything and it was my first time calling them. I was planning on using them for service and maintenance if I bought the car. anyway, a male picked up after I was transferred to service dept, I said I wanted to get an inspection of a car I am thinking about buying. He said, We don't really do third party inspections, you would have to buy the car first and then we would inspect it. My jaw drops and even though he couldn't see it, I had a dumbfounded look on my face. What? are you saying? I should buy it first and THEN have it inspected? Doesn't that kind of defeat the whole purpose of an inspection! OK I thought, maybe some miscommunication or the phone reception going in and out or maybe I had a black-out, I don't know..something. So I explained that I wanted to make sure the car was WORTH buying. That it is in good mechanical condition. That the engine or transmission won't fall out in a hundred miles. silence, more silence and finally I said, can I ask why you don't do pre-buy inspections? He stammered, stuttered, mumbled and all I got out of it was "the customers get confused, we haven't done that in about 3-4 years". OMG THE CUSTOMERS GET CONFUSED. Yea, I bet it's the "customers" I mean really c'mon, what is this nonsense? Is it just me? Is this the norm? Wait a minute, maybe he was right. Because I feel confused. And I'm not even a customer. And never will be. I feel Thankful. Dumber for having had the conversation, but Thankful. Got lucky and dodged a bullet on that one.

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 1

Pricing N/A

Maximum rating = 5

About Jack Burford Chevrolet

I would like to take a moment and thank you for the opportunity that you have offered to us in this community. We do not take this confidence that you have placed in us lightly. For many residents of Madison County we started taking care of your Great Grand Parents cars when Jack Burford began operations here in Richmond.
This followed through to their children and to the next generation. We find it an honor to exceed your expectation with each experience at our facility whether buying another vehicle or taking care of you in service.

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