Walters GM Auto Mall in Pikeville including address, phone, dealer reviews, directions, a map, inventory and more

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505 N Mayo Trail
Pikeville, KY 41501

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Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 6:00pm
Tue 9:00am – 6:00pm
Wed 9:00am – 6:00pm
Thu 9:00am – 6:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 7:30am – 5:00pm
Tue 7:30am – 5:00pm
Wed 7:30am – 5:00pm
Thu 7:30am – 5:00pm
Fri 7:30am – 5:00pm
Sat Closed

Reviews of Walters GM Auto Mall

Overall Rating:

4.6 (out of 5)

92% recommend this dealer

38 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Service

Reviewed by Clyde Alley from Prestonsburg, Ky.April 07, 2021

Very poor service department, I had an appointment for a recall. I made an appointment and when I got there the mechanic said I had to take my vechile to someone and get the pike cut off because they could not do it. I got the pike cut off and went back to the dealership and waited an hour and they came out and told me they didn't have the parts. I asked the service manager when they would have the parts in and he said they were on back order. So now I'm driving around in a car that sound awful and really loud, I will never buy or have a vechile serviced at this dealership. I also called GM headquarters and they were no help either.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

Email Response

Reviewed by Patricia Miracle from PilgrimDecember 03, 2019

My overall experience was awesome. I found a car online by using their easy to navigate website. I sent an email.and in less than 2 hours I received and email and that was after hours. I ended up not buying the car only because I decided to keep.mine a little longer. But when I do make the decision to buy definitely going to Walter's

  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

Review

Reviewed by VINCE RATLIFF from Pikeville,KyMay 23, 2019

Very easy to deal with. Nice people. Wasted non of my time.

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

About Walters GM Auto Mall

Walters GM Automall is a Certified GM Dealership located in Pikeville Ky. Loaded with Inventory of GMC Chevrolet Buick and Cadillac and all brands of used vehicles. Walters GM has used vehicles to choose from including Trucks SUV Mid Size SUV Cars ATVs Motorcycles and much more. Serving most in the eastern Kentucky area Walters is eager to reach out to customer all over the U.S. and will do what it takes to satisfy our customers. Providing first class customer service Walters GM Automall strives to satisfy their customers nationwide.

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