Royal Oaks Chevrolet Cadillac in Paducah including address, phone, dealer reviews, directions, a map, inventory and more

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3417 Park Ave
Paducah, KY 42001

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Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 7:00pm
Tue 9:00am – 7:00pm
Wed 9:00am – 7:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 7:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:30am – 5:00pm
Tue 7:30am – 5:00pm
Wed 7:30am – 5:00pm
Thu 7:30am – 5:00pm
Fri 7:30am – 5:00pm
Sat 7:00am – 3:00pm

Reviews of Royal Oaks Chevrolet Cadillac

Overall Rating:

4.6 (out of 5)

91% recommend this dealer

91 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Customer

Reviewed by Deb Parsons from GrandRivers KentuckyFebruary 11, 2021

Luke My sales person Went above and beyond to find the car I wanted . He is very personable. And easy to deal with. When the time comes I would go to Luke for another vehicle. Randy the financial person was very friendly and helpful as well Thanks everyone 😀

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

Thank you for the glowing review. We take pride in our customer service and do whatever we can to have our customers leave happy. Take care. Best, Mark Mitchell General Manager (270) 450-8930

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

Excellent Buying Experience

Reviewed by Kimberly C. from Paducah, KYFebruary 03, 2021

Reuben went above and beyond to help find the car that I was looking for in the right color! I really appreciate the hard work and good service that went into my buying experience from start to finish. A shout out to Jeff for getting me the best price available.

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

Kimberly, thank you for taking the time to leave us such a great review! We appreciate every hard-working member of our sales team, and we are thrilled to know Reuben went above and beyond to help you find a vehicle that was right for you. If you have any additional comments and/or questions, please feel free to contact us directly! Best, Mark Mitchell General Manager (270) 450-8930

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair N/A

Maximum rating = 5

2.0 (out of 5)

Poor customer service

Reviewed by RepeatCustomerThatWillNOTbeback from Mayfield,KyFebruary 03, 2021

The buying process was great and sale rep was very efficient but the service department needs new management. The current sales manager Greg has very unprofessional tactics and was less than helpful in my experience. That’s putting it nicely.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerly, Mark Mitchell General Manager (270) 450-8930

Overall Facilities N/A

Customer Service 1

Buying Process 5

Quality of Repair 1

Maximum rating = 5

About Royal Oaks Chevrolet Cadillac

Welcome To The ROCK - Royal Oaks Chevrolet Cadillac

Here at Royal Oaks Chevrolet Cadillac your Paducah and Mayfield Cadillac Chevrolet dealer we strive to offer the best in selection and service as your premier Marion Cadillac Chevrolet dealer. Located just west of Noble Park along Park Ave we are a convenient source for your Mayfield Chevrolet Benton Cadillac and Marion Chevrolet needs.

For information on Service please call (270) 933-1888 and ask for Kortney!

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