Don Franklin Bardstown Chevrolet Buick

Greeted as soon as we walked in the showroom. Harley was our salesman who was very polished and answered all our questions with complete knowledge. Dealing with him was easy with no high pressure. Negotiations only took 10-15 minutes and I had a new vehicle. My only complaint is that there is too much paperwork and signing. It’s a waste of paper! He even offered to wash my suv! Overall experience was positive and I will tell others who are shopping for a professional dealership.

I can't say enough about the high quality of customer service we received recently when our vehicle had a major factory parts failure. The initial decision was that the parts failure was going to not be covered but the vehicle only had about35,000 miles on it. Needless to say we had serious concerns and told our service rep Jen about it. She took the time research our warranty and went out of her way to double check our warranty once again. The end result is that our warranty did actually cover the defective parts and we paid nothing for our repairs. In addition, when we picked up our van the service manager Russ came out to speak with me to ensure I was completely satisfied with my repair. Both did a lot to ensure we left completely satisfied and this was an AMAZING customer service experience! The level of care and concern was refreshing,.

Devin Boone is an excellent salesman at Don Franklin. We were very blessed to have Devin listen to our needs and provide the right Buick for our purchase. He answered all our questions and walked us through the technical parts of the car. Thank you so very much Devin, much appreciated.