Kerry Chevrolet of Alexandria

I am deeply disappointed with my recent experience at the Kerry Chevrolet service department. This 1-star review is based on two major issues: a complete failure of logistics and the unprofessional conduct of the management. First, the service department is completely disorganized. We brought our vehicle in for a pre-discussed issue. After we arrived for our appointment, we were informed that the necessary parts had not even been ordered and that it would be a two-week wait. We live an hour away and had to make an extra trip because of this. No one called us beforehand to reschedule. This is a complete waste of a customer's time and shows a total lack of respect for a scheduled appointment. Second, the management interaction was unacceptable. The service manager we dealt with was incredibly condescending and dismissive, especially in his interactions with my wife. We felt spoken down to and disrespected... Given the slow service, the total lack of organization, and the unprofessional and condescending attitude from management, I cannot recommend this service center to anyone.

Was a painless process and Myreil was able to get me in and out in 2 hours which was great. Myreil was a great partner in the process and appreciated his transparency with me.

We were very pleased with our experience. We live 2 hours away and was able to agree on price, trade in, etc ahead of time. Todd had all the paperwork ready to sign on his desk when we arrived. It was a very easy in/out no hassle purchase. We appreciate how Kerry Chevrolet managed the sale.