Kerry Chevrolet of Alexandria

We have done business for years with Kerry and the last few times we have been there have been horrible. I was disrespected by Brian who was rude and raised his voice at me when I asked for his bosses name and phone number. He said he would get his boss for me and then I asked for his bosses name and number again from the cashier which at that time Adrianne butted in and made a snippy comment to me and then mumbled under her breath the whole time walking away from me. John the GM spoke to me in Brian’s office where he told me that he would fix the problem. Since I didn’t have the time at that moment my husband brought the vehicle back the next day per John’s request. They then refused to take care of the problem when he came back. John saying that I said things the day before that I didn’t say why they wouldn’t do it. They requested my husband to leave the premises so my husband called the police. They had the police to give my husband a trespassing order even though he was there for an appointment. I am very disappointed in Kerry Chevrolet.

I am deeply disappointed with my recent experience at the Kerry Chevrolet service department. This 1-star review is based on two major issues: a complete failure of logistics and the unprofessional conduct of the management. First, the service department is completely disorganized. We brought our vehicle in for a pre-discussed issue. After we arrived for our appointment, we were informed that the necessary parts had not even been ordered and that it would be a two-week wait. We live an hour away and had to make an extra trip because of this. No one called us beforehand to reschedule. This is a complete waste of a customer's time and shows a total lack of respect for a scheduled appointment. Second, the management interaction was unacceptable. The service manager we dealt with was incredibly condescending and dismissive, especially in his interactions with my wife. We felt spoken down to and disrespected... Given the slow service, the total lack of organization, and the unprofessional and condescending attitude from management, I cannot recommend this service center to anyone.

We were very pleased with our experience. We live 2 hours away and was able to agree on price, trade in, etc ahead of time. Todd had all the paperwork ready to sign on his desk when we arrived. It was a very easy in/out no hassle purchase. We appreciate how Kerry Chevrolet managed the sale.