Bob Brown Chevrolet in Urbandale including address, phone, dealer reviews, directions, a map, inventory and more

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3600 111th St
Urbandale, IA 50322

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Sales: 515-657-6780

Used Cars: 515-657-6631

Hours Toggle

Sales Department

Sun Closed
Mon 8:00am – 8:00pm
Tue 8:00am – 8:00pm
Wed 8:00am – 8:00pm
Thu 8:00am – 8:00pm
Fri 8:00am – 6:00pm
Sat 8:00am – 6:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 8:00am – 4:00pm

Reviews of Bob Brown Chevrolet

Overall Rating:

4.8 (out of 5)

99% recommend this dealer

941 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Thank you!

Reviewed by CR from Des Moines, IAAugust 22, 2021

Thank you Bob Brown Chevrolet and Clyde Birks for a quick, easy and fair transaction. This is the reason we have been long time repeat customers!

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

Hi, it is great to hear everything was done quickly and to your satisfaction! We look forward to your next visit! Take care!

Overall Facilities 5

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

1.0 (out of 5)

Very Bad Experience

Reviewed by Youssef from WEST DES MOINESAugust 12, 2021

I would give zero stars if I could. My vehicle started showing signs of stiff steering wheel, I decided to fix it before it gets worst. Took my vehicle to Bob Brown, they suggested changing the power steering pump and the casing, it was not cheap. I agreed to all the work. I took the vehicle home after the repair is done, and it’s started leaking power steering fluid. I called the dealer and took my vehicle back, they said that it’s the steering wheel rack, and it will cost the same as the previous repair to change. Things got escalated to the service manager, but they wouldn’t take responsibility for the leak. All they had to say is that we will give you a small discount, and your car is old, more things will leak again…. That’s not the kind of service I expected, my car has NO LEAK when I dropped it off the first time. My mechanic around the corner will definitely do a better job and follow up with it.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (515) 344-3786 to discuss your concerns, as your satisfaction is of utmost importance to us.

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

Test driving

Reviewed by Lauren from Ankeny, IA. August 08, 2021

Went to test drive a trailblazer. Told the salesman that we were not going to buy anything today, just wanted to test drive the trailblazer. Cody was friendly and very accommodating! He did not try and sell us anything which we totally appreciated!!! I would highly recommend using Cody as your salesman!

  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase

Dealer Response

Hi, thank you for your kind review; we are happy to pass along your comments to Cody here at Bob Brown Chevrolet, Inc.! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

Overall Facilities 5

Customer Service 5

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

About Bob Brown Chevrolet

Bob Brown Chevrolet is one of the leading regional Des Moines Chevrolet dealerships when it comes to offering new and used cars trucks SUVs and vans at affordable rates. The reason our success has been longstanding because we always put the customer first as our focus isn?t putting people in just any car but putting every customer in the right car. By satisfying our loyal customers time and time again Bob Brown Chevrolet has established itself as the place people think of first when they think of where to find new or used cars near Des Moines.

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