Vaughn Automotive in Ottumwa including address, phone, dealer reviews, directions, a map, inventory and more

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1311 Vaughn Dr
Ottumwa, IA 52501

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Sales: 888-702-1985

Used Cars: 877-334-5083

Hours Toggle

Sales Department

Sun Closed
Mon 8:30am – 7:00pm
Tue 8:30am – 7:00pm
Wed 8:30am – 7:00pm
Thu 8:30am – 7:00pm
Fri 8:30am – 6:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 7:30am – 5:30pm
Tue 7:30am – 5:30pm
Wed 7:30am – 5:30pm
Thu 7:30am – 5:30pm
Fri 7:30am – 5:30pm
Sat 8:00am – 3:00pm

Reviews of Vaughn Automotive

Overall Rating:

3.7 (out of 5)

65% recommend this dealer

120 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

We drove our car there for recall work. We received a...

Reviewed by pmonicaNovember 13, 2021

We drove our car there for recall work. We received a call starting they could not start the car. They put in a new battery, they still could not start the car. They asked if we had another key for the car. We went to see why they could not get the car started as when we drove it there it started just fine. We found the middle console had been broken along with trim for the hood now sitting across the passanger side on the car. We were then told by a service worker, who was there when we drove in with the car, that the manager of his department did not believe him that we drove it there. He said he was told that we had to of had it towed there because they could not get it started. He assured them that my husband drove the car there and I had followed in my car to bring him back home. They refused to do the recall, which was why we drive it there in the first place. They refused to correct whatever they did to make it do that is doesn't start, they refused to fix the now broken console and they refused to fix the trim from the hood they broke off. Now we have to pay someone to tow it from their lot to bring it to someone else to fix everything they broke and see what happened with it not starting now. We would strongly recommend you take you car someplace else if you value your car and wish to have it returned to you in the same physical condition you took it there in, things not being broken off of your car.

  • Does not recommend this dealer
  • Shopped for a new car

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 1

Pricing N/A

Maximum rating = 5

1.7 (out of 5)

TERRIBLE - Vaughn Automotive Cadillac in IOWA

Reviewed by Labor Relations Spec from San FranAugust 07, 2021

We have been a Cadillac family for decades and currently have two Caddy’s in our garage not including the new one we just purchased. It appears that Vaughn Automotive Cadillac in Iowa has a significant amount of incompetent or lazy staff, with E-mails not returned by various staff, telephone calls not returned and an arrogant and lazy finance person. The only bright spot was a salesman, Jacob, who did a good job representing the dealership. We purchased and immediately wired 65K for a new Cadillac XT6 to Vaughn Automotive in Iowa and they held our monies hostage literally due to their incompetence for days. Vaughn staff sent paperwork to us, the customer, for a salvage title in the wrong State for a brand new Cadillac. Sweet! Financial data was wrong and their staffer was not interested in determining why when we informed them. He literally refused to figure out what was wrong. Customer finally took a portion of the money back and did title, tags, registration and paid taxes ourselves in our State. Dealer then inappropriately called our auto carrier in New York without our knowledge and canceled the pick up because they did not have their paperwork in order - even though they were fully paid and we had a new title in our State which was shocking. We paid the auto carrier and they placed us in default of our contact with the carrier. In the end, our financial numbers were correct and the dealership wrong as we informed them. As customers hundreds of miles away, we dealt by E-mail and documented all of the above, which is not all of the problems we had with Vaughn Automotive. We plan to contact Cadillac corporate. Vaughn has other on-line ratings similar to what we are submitting - and you had better believe it is was a disappointing and arrogant experience. We wish we had never heard of Vaughn Automotive in Iowa.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process 3

Quality of Repair N/A

Maximum rating = 5

1.2 (out of 5)

We have been a Cadillac family for decades and currently...

Reviewed by laborrelationsspec@gmail.comAugust 07, 2021

We have been a Cadillac family for decades and currently have two Caddy’s in our garage not including the new one we just purchased. It appears that Vaughn Automotive Cadillac in Iowa has a significant amount of incompetent or lazy staff, with E-mails not returned by various staff, telephone calls not returned and an arrogant and lazy finance person. The only bright spot was a salesman, Jacob, who did a good job representing the dealership. We purchased and immediately wired 65K for a new Cadillac XT6 to Vaughn Automotive in Iowa and they held our monies hostage literally due to their incompetence for days. Vaughn staff sent paperwork to us, the customer, for a salvage title in the wrong State for a brand new Cadillac. Sweet! Financial data was wrong and their staffer was not interested in determining why when we informed them. He literally refused to figure out what was wrong. Customer finally took a portion of the money back and did title, tags, registration and paid taxes ourselves in our State. Dealer then inappropriately called our auto carrier in New York without our knowledge and canceled the pick up because they did not have their paperwork in order - even though they were fully paid and we had a new title in our State which was shocking. We paid the auto carrier and they placed us in default of our contact with the carrier. In the end, our financial numbers were correct and the dealership wrong as we informed them. As customers hundreds of miles away, we dealt by E-mail and documented all of the above, which is not all of the problems we had with Vaughn Automotive. We plan to contact Cadillac corporate. Vaughn has other on-line ratings similar to what we are submitting - and you had better believe it is was a disappointing and arrogant experience. We wish we had never heard of Vaughn Automotive in Iowa. I see that a Mr. VanNess at Vaughn is responding to review comments on this site - one of the people we wrote to who did nothing. That's precious.

  • Does not recommend this dealer
  • Shopped for a new car

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 1

Pricing N/A

Maximum rating = 5

About Vaughn Automotive

Vaughn Automotive is a business proud to have been in Ottumwa since 1934. We started selling Chevrolet cars and trucks adding the Cadillac franchise in 1941. We added the remaining General Motors franchises in 1987. We started a dealership with all the Chrysler franchises in 1985. With this many vehicle lines we are well established to meet your needs and expectations.We are an honest and sincere group of people who want to make your automotive experience a great one! Whether you purchase a new or used vehicle visit our collision center service or parts department our goal is to meet and exceed your expectations.

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