Birdnow Chevrolet Monona

Bought my car and have had nonstop issues with it shortly after purchasing. Overall purchasing the car was very easy, it always usually is though. My issues started with my Chevy Trax 2017 when I bought it at byrd now in monona Iowa. The car I test drove and seemed fine at the time but when I left back for California the car started having a weird sound when turning which still November 2019 suffers from. I went to get it repaired but the Chevy dealer near me told me it'll take a couple days which turned into a much longer ordeal and they also lied to me. Now this isn't about my Chevy dealers here this is about byrd now in monona because they sold me what was a brand new vehicle with so many issues. Today I've had a recall from improperly welded control arms, my car makes a loud weird cranking sound when turning since basically when I bought it , and now just in the last few weeks the vehicle has a very toxic chemical smell coming from the vents and hood. Nobody seems to know what the problem is at the service center here so I am stuck with possible toxic fumes that I can do nothing about. Cliff notes Turning the wheel makes tire make loud crank noise Recall of improperly welded control arms Toxic smelling odor that service centers can't identify All on a brand new vehicle (bought new) Byrd suggested I bring it into them which isn't even a possibility of me driving across country so they can look at it. I won't ever buy something from here again.

Thank you Justin and your team. We just purchased car number 5 from Birdnow. We are very happy. We will be back .Thanks again Bryan and Leann

When having my 2018 Equinox serviced for an oil change and inspection I was told that the tread depth on the tires indicated that they should be replaced. Lori provided me with a quote for two different brand of tires. Since the Equinox came with Michelin tires I asked for a quote for a set of Michelin tires. Bill said that he thought that there was a recall on that particular tire due to excessive tread wear. He confirmed that there was in fact a recall and that I would be eligible to participate in the recall. Due to the fact that Lori and Bill took the time to research if there was a recall it saved me several hundred dollars. Employees like this are an asset to your organization and you are lucky to have employees like them.