Birdnow Chevrolet Monona in Monona including address, phone, dealer reviews, directions, a map, inventory and more

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12634 Falcon Ave
Monona, IA 52159

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Sales: 888-347-8476

Used Cars: 855-887-0838

Hours Toggle

Sales Department

Sun Closed
Mon 8:00am – 6:00pm
Tue 8:00am – 6:00pm
Wed 8:00am – 6:00pm
Thu 8:00am – 6:00pm
Fri 8:00am – 6:00pm
Sat 8:00am – 3:00pm

Service Department

Sun Closed
Mon 7:00am – 5:00pm
Tue 7:00am – 5:00pm
Wed 7:00am – 5:00pm
Thu 7:00am – 5:00pm
Fri 7:00am – 5:00pm
Sat 7:00am – 12:00pm

Reviews of Birdnow Chevrolet Monona

Overall Rating:

4.6 (out of 5)

88% recommend this dealer

17 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.8 (out of 5)

Easy to buy... My car has too many issues.

Reviewed by ByrdNowHasIssues from Los AngelesNovember 15, 2019

Bought my car and have had nonstop issues with it shortly after purchasing. Overall purchasing the car was very easy, it always usually is though. My issues started with my Chevy Trax 2017 when I bought it at byrd now in monona Iowa. The car I test drove and seemed fine at the time but when I left back for California the car started having a weird sound when turning which still November 2019 suffers from. I went to get it repaired but the Chevy dealer near me told me it'll take a couple days which turned into a much longer ordeal and they also lied to me. Now this isn't about my Chevy dealers here this is about byrd now in monona because they sold me what was a brand new vehicle with so many issues. Today I've had a recall from improperly welded control arms, my car makes a loud weird cranking sound when turning since basically when I bought it , and now just in the last few weeks the vehicle has a very toxic chemical smell coming from the vents and hood. Nobody seems to know what the problem is at the service center here so I am stuck with possible toxic fumes that I can do nothing about. Cliff notes Turning the wheel makes tire make loud crank noise Recall of improperly welded control arms Toxic smelling odor that service centers can't identify All on a brand new vehicle (bought new) Byrd suggested I bring it into them which isn't even a possibility of me driving across country so they can look at it. I won't ever buy something from here again.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process 4

Quality of Repair 1

Maximum rating = 5

5.0 (out of 5)

New car

Reviewed by Bryan Payne from Hopkinton, IowaSeptember 16, 2019

Thank you Justin and your team. We just purchased car number 5 from Birdnow. We are very happy. We will be back .Thanks again Bryan and Leann

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

Thank you Bryan for doing business with us. We appreciate you driving 90 minutes to continue doing business in Monona. Thanks again, Justin Birdnow

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

5.0 (out of 5)

Thank you for the great service

Reviewed by Charles Simmons from EastmanMay 10, 2019

When having my 2018 Equinox serviced for an oil change and inspection I was told that the tread depth on the tires indicated that they should be replaced. Lori provided me with a quote for two different brand of tires. Since the Equinox came with Michelin tires I asked for a quote for a set of Michelin tires. Bill said that he thought that there was a recall on that particular tire due to excessive tread wear. He confirmed that there was in fact a recall and that I would be eligible to participate in the recall. Due to the fact that Lori and Bill took the time to research if there was a recall it saved me several hundred dollars. Employees like this are an asset to your organization and you are lucky to have employees like them.

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

Thanks Charles for letting us know how we did for you. We appreciate your business. Sincerely, Justin Birdnow

Overall Facilities N/A

Customer Service 5

Buying Process N/A

Quality of Repair 5

Maximum rating = 5

About Birdnow Chevrolet Monona

The Birdnow Chevrolet Dealership in Monona IA serves people of Monona Decorah Prairie Du Chien and surrounding areas. We treat the needs of each individual customer with paramount concern. We know that you have high expectations and as car dealers we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!

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