Edwards Chevrolet Buick GMC Cadillac in Council Bluffs including address, phone, dealer reviews, directions, a map, inventory and more

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3400 S Expressway
Council Bluffs, IA 51501

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Sales: 888-578-3622

Used Cars: 888-716-8658

Hours Toggle

Sales Department

Sun Closed
Mon 8:00am – 8:00pm
Tue 8:00am – 8:00pm
Wed 8:00am – 8:00pm
Thu 8:00am – 8:00pm
Fri 8:00am – 8:00pm
Sat 8:00am – 7:00pm

Service Department

Sun Closed
Mon 6:30am – 6:00pm
Tue 6:30am – 6:00pm
Wed 6:30am – 6:00pm
Thu 6:30am – 6:00pm
Fri 6:30am – 6:00pm
Sat 8:00am – 2:00pm

Reviews of Edwards Chevrolet Buick GMC Cadillac

Overall Rating:

4.7 (out of 5)

94% recommend this dealer

251 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Customer Service

Reviewed by Robert Lynn Hunt from Council Bluffs, IowaJune 17, 2021

As always we had a good experience with Chevy. I had an oil change done and tire rotation. They always give me a ride to work and pick me up when my vehicle is ready. The driver is very nice and the customer service was great as well.

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

Overall Facilities N/A

Customer Service 5

Buying Process N/A

Quality of Repair 5

Maximum rating = 5

1.0 (out of 5)

Disappointing

Reviewed by Chris Vanhorn from Omaha, NEApril 22, 2021

I set an appointment to have warranty work done at the same time I needed an oil change. When I brought it in, the warranty repair on my door seal weather strip was ?fixed? by using double sided tape to repair a factory defect tear. Rather than replacing the whole strip. After having my truck for 4 hours they couldn?t even look at the issue of my heated/cool seats. The service advisor told me to bring it back and they would give me a loaner next week but he needed to verify one was available and needed to call me to confirm appointment. I never got a call. I took my truck to another dealership to fix the warranty repair. They ordered the weather strip, and had the seat resolved in 5 minutes. This was the second time I dealt with this situation. The first was a recall on the truck. Again I scheduled the repair at the same time of an oil change. After being charged $80 for the oil change they told me that they needed to order the recall part and I needed to bring it back in. Why did I set the appointment? You should know what part you need for the recall. I will never take a car there again.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Hi, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (877) 623-2166 to discuss your concerns, as your satisfaction is of utmost importance to us.

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair 1

Maximum rating = 5

4.7 (out of 5)

Bought Mitsubishi

Reviewed by C Christensen from Atlantic IowaFebruary 23, 2021

Caleb did a great job on getting me into my Mitsubishi He is very polite and not pushy,which is great!!! Very down to earth Thanks Caleb!!!

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Dealer Response

Hi, we're happy you found our staff to be so supportive during your experience here at Edwards Chevrolet Buick GMC. We are always more than happy to assist you if anything else comes up. Take care!

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair N/A

Maximum rating = 5

About Edwards Chevrolet Buick GMC Cadillac

At Edwards Chevrolet Buick GMC we strive to make buying or leasing your new vehicle a pleasant and rewarding experience. Please browse our extensive inventory of new and pre-owned vehicles including the Chevrolet Corvette Chevrolet Tahoe. We work hard to get you into the vehicle you have always wanted.

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