Mike Anderson Chevrolet Of Merrillville

sevice dept. needs a tune up. more attention in auto care and bettering the service could make this dealership a great place.

the service departement is horrible they took 4 hours to check 4 things and told me it was normal which I have owned my chevy trucks and they didn't do these thinks I asked what took so lo g then they said it would quicker maybe

I am not one to air out my frustrations publicly, however after my experience with Mike Anderson Chevrolet, something needs to be done. Let me start from the beginning. I had to get my tail light fixed and chose to get it done at CDE collision after I read the positive reviews. They took my car in and did an initial inspection of the vehicle. They brought to my attention that the paint sealer on the hood of my car has already begun to peal. The hood of my car had been re-painted and improperly sealed. I told them that I just bought my car 8 months ago certified Pre owed from Mike Anderson- I wasn’t aware of it being painted. CDE advised me to take it back to Mike Anderson and have them redo the hood since it was is unacceptable. I did as they suggested; however, I was met with unprofessionalism by the supervisor of Mike Anderson’s Merrillville service shop whose name was Sean O’Donnell, and he said there were no other superiors I could talk to besides Mike Anderson himself. He offered no solution to my problem, and when I told him I was going else where, he saluted me off rudely. I wouldn’t of minded paying for my hood to be fixed if it was discounted or something was accommodated since this wasn’t disclosed about my car being painted beforehand. I’m upset with the service, again no solution, and I will never buy another car from Mike Anderson again. I want to thank CDE Collision for going above and beyond to help me repair my car- especially Kim and Bob.