DeFOUW Automotive

They had a nice, older, low mile BMW Z4 and I expressed interest. I talked to Nolan on Thursday, 2/27, and we talked cars for a while. This model has the M54/ZF drivetrain which I am familiar with. He explained it was in the shop and he could call me as soon as he know more and that I would have first shot at the car. He know by our conversation that it was a pretty much sure deal. He called me back at 10:30 the next morning and explained what had been done and what they were still working on. I said great, I'll take it. He said he would call me back when it was out of the shop and take a deposit. About noon he EMAILED me and told me it had been sold (to a long time customer). I asked him about the "first shot" language and he hemmed and hawed and danced a little. I told him the honorable thing to do ( a foreign concept in the auto sales world, for the most part) would be to back out of the deal and sell it to me. Next spoke to the manager who was a real who-know-what and all I got from him was the old "too bad, so sad".

We had a good experience at Bill Defouw Chevrolet James Guerrero did an excellent job taking us through the process. We would sent referrals to him.

Great customer service. Fast, efficient, and explain the service that is being done. Always answer questions and concerns that I may have.