DeVoe Chevrolet in Alexandria including address, phone, dealer reviews, directions, a map, inventory and more

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1816 S Park Ave
Alexandria, IN 46001

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Sales: 765-233-5212

Used Cars: 765-536-0108

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 6:30pm
Tue 9:00am – 6:30pm
Wed 9:00am – 6:30pm
Thu 9:00am – 6:30pm
Fri 9:00am – 6:30pm
Sat 9:00am – 4:00pm

Service Department

Sun Closed
Mon 7:30am – 5:00pm
Tue 7:30am – 5:00pm
Wed 7:30am – 5:00pm
Thu 7:30am – 5:00pm
Fri 7:30am – 5:00pm
Sat Closed

Reviews of DeVoe Chevrolet

Overall Rating:

4.6 (out of 5)

91% recommend this dealer

45 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

zero customer service

Reviewed by sbaledge from Alexandria, INSeptember 20, 2021

Ive tried to deal with this dealership on multiple occasions. Usually with the sales dept, with no luck. The latest was with the service dept and the service was just as terrible as the sales dept. I dropped a vehicle off on Monday 9/13/2021 with a side detection system error. Late on that Monday, I was told it needed a new module. I promptly ordered the module and had it to them on Tuesday the 14th. When I went in to discuss what they had found, the technician named Tim said they were not sure what was going on and thought it needed the new module. No tests were done to confirm the old module was bad or the issue. He gets the module installed I assume that same afternoon, but what do you know... it did not fix the issue as it was not the problem. They now think it is a rear bumper harness. I again ordered the part and told them I would have it on this afternoon. Well they decided to also order a part, that they say is non returnable so I have to pay for that part as well. I tell them to not mess with the vehicle any longer, they had it for 4 days and still have no answers. The best part is they charged me $1,000 for labor and parts. Parts were $72. So over $900 in labor for NOTHING. This will be the last time I ever step foot at this business and would not recommend them to anyone. The service advisor was great. Her hands were tied and she was only doing as her manager told her to do. She was great and kept me informed the entire time, well informed that the tech did not know what he was doing. He was just deciding to throw parts at it. I picked it up today to take it to another dealer to get repaired properly. I will be reaching out to the general manager as well. UPDATE: They did refund the money for the part, but did nothing about $900 in labor for nothing. UPDATE 2: Vehicle went to another dealer, vehicle was fixed and on the road in under 2 hours.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

Ive tried to deal with this dealership on multiple...

Reviewed by sbaledgeSeptember 16, 2021

Ive tried to deal with this dealership on multiple occasions. Usually with the sales dept, with no luck. The latest was with the service dept and the service was just as terrible as the sales dept. I dropped a vehicle off on Monday 9/13/2021 with a side detection system error. Late on that Monday, I was told it needed a new module. I promptly ordered the module and had it to them on Tuesday the 14th. When I went in to discuss what they had found, the technician named Tim said they were not sure what was going on and thought it needed the new module. No tests were done to confirm the old module was bad or the issue. He gets the module installed I assume that same afternoon, but what do you know... it did not fix the issue as it was not the problem. They now think it is a rear bumper harness. I again ordered the part and told them I would have it on this afternoon. Well they decided to also order a part, that they say is non returnable so I have to pay for that part as well. I tell them to not mess with the vehicle any longer, they had it for 4 days and still have no answers. The best part is they charged me $1,000 for labor and parts. Parts were $72. So over $900 in labor for NOTHING. This will be the last time I ever step foot at this business and would not recommend them to anyone. The service advisor was great. Her hands were tied and she was only doing as her manager told her to do. She was great and kept me informed the entire time, well informed that the tech did not know what he was doing. He was just deciding to throw parts at it. I picked it up today to take it to another dealer to get repaired properly. I will be reaching out to the general manager as well.

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 1

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Devoe always for the win!

Reviewed by Jennifer Austin from AndersonApril 19, 2021

I bought cars for the last 30 years from Devoe. I wouldn't go anywhere else. The staff goes above and beyond to make sure you are happy.

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

Hi, we're so glad that we were able to go above and beyond your expectations! We are always more than happy to assist you if anything else comes up. Take care!

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

About DeVoe Chevrolet

Frederick A. DeVoe founded Fred DeVoe Chevrolet in February 1966. Fred retired in 1990 and the franchise was operated and managed by Fred's two sons Scott DeVoe and Tom DeVoe through 2006. In January 2007 Tom sold his interest to Scott who is now the sole owner of DeVoe Chevrolet. The dealership has grown consistently from its inception in 1966. Our present volume of 1400 units per year has quadrupled since 1966. Our family has been in the car business for over 60 years but our business is our customers and our commitment to complete customer satisfaction has driven our success and continued growth.

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