Sterling Chevrolet

I brought my truck to Moore Tires for oil and brake work. They said the ECM was bad and had it towed to Sterling Chevrolet for replacement. Over the next two weeks, the truck was towed back and forth between Moore Tires and Sterling Chevrolet multiple times for ECM programming and brake work. I paid Sterling Chevrolet $2,267 to replace the ECM and one caliper, hose and fluid, but the truck was now not drivable — hard shifting, idle issues. During this process, the truck sustained driver-side body damage at one of the locations (Sterling police report filed), with repair estimates between $3,100 and $3,800. I first noticed the damage while it was at Sterling Chevrolet, but neither shop noticed or has admitted responsibility and Sterling Chevrolet has NO parking lot video. I later reinstalled my original ECM myself and the truck ran fine, proving their diagnosis and replacement were unnecessary. Sterling Chevrolet agreed to refund the $2,267 in exchange for a release, but more than two weeks later I have received neither the release nor the refund, despite repeated follow-ups. They never follow up and charge credit card fees, sad excuse for humans

Although we had an appointment, no one met us at the door. Had difficulty finding a parking place. Salesperson had difficulty locating the car and once found it was filthy. Would not recommend.

Best service and sales team in Sauk Valley! Service is always so kind and informative, the sales team is always very accommodating and a pleasure to work with. 10 out of 10! Would recommend them to anyone.