Eriksen Chevrolet

The silverado broke down after 5,000 miles which is a little ridiculous already. Took it to Eriksen and it sat there for a week while I drove this moving billboard for their dealership to add insult to injury. I’m also 6’8” and if I wanted to be uncomfortable, I would have bought an equinox but I didn’t. The bed cover was damaged when I came back to get the truck. First they tried to gaslight me asking are you sure it wasn’t like that when you came in with a smug attitude. I was positive it was not. This cover has seen rain, snow and a lot of it and hasn’t had any damage until it was in their possession. The service manager finally made his way out to discuss it after about 15 minutes and immediately said, “Carmen didn’t call you?” Admitting they knew the cover was damaged. There was no call and pretended they didn’t know. Then the service manager said that it rained and it damaged the cover and said maybe it was installed incorrectly. I decided it was what it was to avoid dealing with the incompetence anymore and left the dealership. Picked up my children and on the way home, the errors below popped back up and the truck would barely accelerate. I went back to the dealership immediately and drove into the service garage and told them that they did not repair the truck and I need the loaner back since I’m stranded with my children. I then had to wait another 30 minutes for them to bring the loaner back up. I’m assuming they were upset at my reaction to their incompetence. I did ask the service guy if I would be held responsible for damage to the loaner while it’s in my possession and he shrugged and said it depends. If I could give them a lower review both for Chevrolet and Eriksen’s, I absolutely would. Smug, condescending service people, customer satisfaction is definitely lacking in every sense. I would recommend going to Green if you even take the risk with a Chevrolet.

Good and they called to make sure car work was done satisfactory. Not sure what else you want me to say to make this submit.

I had a great experience buying my new electric blazer. My salesperson was very patient and kind to my kids who are special needs, which ment the world to me! Price I got couldn't be beat anywhere else so I feel I got an excellent deal!! All around very happy with my experience.