City Chevrolet of Grayslake

My name is Jim and recently I was in contact with I believe was a salesman with an online inquiry on a Silverado 1500. The truck was stock number G2377 listed at $47,730. I'm not sure who I was messaging because I was contacted by Alfonso, Scott, Arron, and Jessie Brei. Through messaging, I had asked for an OTD and provided my address. What I got was a shock after noticing he added on $6000 in add-ons and fee's. About $400 for theft protection, little over $2000 for destination fee, and $3000 for Advantage program plus taxes to that. After asking about those, he immediately removed the destination fee and theft protection but proceeded to tell me the Advantage was already applied and not much he could do. I told him I didn't ask for it, it wasn't on the window sticker, and not listed online but I have to pay for it? Then he told me it was optional and it could be taken off, so I asked him to take it off. At this point I was very frustrated and trying to give this a chance, but what I got back was unreal. He took off the Advantage but the price stayed the same. Why? It stayed the same because the price was changed while we were discussing the sale, increased it by $2525. Was completely upset over this transaction, especially when he apologized for the confusion. Confusion?? He tried to nickel and dime me from the get-go, but that's confusion. This isn't my first rodeo with a cars salesman, just wasn't expecting the sudden deception and raise the price without saying anything. Their loss.

Five stars for Erick and Jesse! We found a 2022 Equinox online that we liked. They located the car and helped to process us quickly. Very friendly service and helped us understand how the high tech equipment works. Offered to help us set up Onstar too. We recommend City highly. This new ownership is m much better than the 2 previous owners.

Reya was wonderful to work with! She showed us many different models to find the best fit for what we were looking for. Throughout the process, we didn’t feel pressured into making a decision. Everything was super clear & we’re so excited to bring home our new truck!