1000 E Belvidere Rd
Grayslake, IL 60030

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Sales: 847-223-8651

Used Cars: 847-223-8651

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 5:00pm

Reviews of City Chevrolet of Grayslake

Overall Rating:

4.8 (out of 5)

93% recommend this dealer

624 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Excelente servicio en todo No tube problema Volveré a

Reviewed by josearmandocuarenta43June 20, 2025

Excelente servicio en todo No tube problema Volveré a comprar Aquí Son Muy amable Gracias

  • Does recommend this dealer
  • Shopped for a used car

Dealer Response

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

Charged us 840 dollars for a 'prep fee' when the car had

Reviewed by nknight1998May 28, 2025

Charged us 840 dollars for a 'prep fee' when the car had 3800 miles on it and was a year and a half old. All they did was an oil change, general inspection, and quick detail. Unfortunately my dad who cut the check has never worked in the car business and was too oblivious to realize that this is how they take advantage of people and paid it. Typical sleezeball dealership trying to make a buck. Not to mention they only gave us one key for the car

  • Does not recommend this dealer
  • Shopped for a used car

Dealer Response

I’m very sorry to hear about this experience. Frankly this isn’t how we do or should business. Please reach out directly so we can discuss further and come to a resolution. Thank you. Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

I will never be back.

Reviewed by Awirth82May 27, 2025

I will never be back. The communication was terrible. 2 1/2 hours in the dealership when it wasn’t busy at all is unacceptable, when I said I’m driving six hours and I need this to be expedited. The paperwork was done wrong so we literally had to do it all over. The salesman asked how it went in there and I said not good. A few moments later he replied well something good for me was I got a free lunch from chipotle. Probably not the best thing to say at that given time. I hate to do this, but this was the worst experience I’ve ever had at a dealership. The resolution was to give me a hat, to which I said I don’t need a hat. I had to ask three different times if they are gonna take my deposit. I asked the day of if we were doing this and I finally got a response. Yes, the car’s been set aside. The deal was made on Thursday four days prior. After the paperwork was screwed up and we had to start all over the guy in the office said I’m a better man than he was, he would’ve walked out. If I hadn’t driven six hours prior to that I would’ve. My wife in education so so we should’ve gotten the $500 discount. Partway through the paperwork I was told that it had to be taken off, because she was the one that needed to fill out the paperwork initially. If I had known that I would’ve had her do it. Then I was told they ended up saving me some money on the fees to which it wasn’t saving me money it just wasn’t as much as they originally thought.

  • Does not recommend this dealer
  • Shopped for a new car

Dealer Response

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

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