City Chevrolet of Grayslake

Excelente servicio en todo No tube problema Volveré a comprar Aquí Son Muy amable Gracias

Charged us 840 dollars for a 'prep fee' when the car had 3800 miles on it and was a year and a half old. All they did was an oil change, general inspection, and quick detail. Unfortunately my dad who cut the check has never worked in the car business and was too oblivious to realize that this is how they take advantage of people and paid it. Typical sleezeball dealership trying to make a buck. Not to mention they only gave us one key for the car

I will never be back. The communication was terrible. 2 1/2 hours in the dealership when it wasn’t busy at all is unacceptable, when I said I’m driving six hours and I need this to be expedited. The paperwork was done wrong so we literally had to do it all over. The salesman asked how it went in there and I said not good. A few moments later he replied well something good for me was I got a free lunch from chipotle. Probably not the best thing to say at that given time. I hate to do this, but this was the worst experience I’ve ever had at a dealership. The resolution was to give me a hat, to which I said I don’t need a hat. I had to ask three different times if they are gonna take my deposit. I asked the day of if we were doing this and I finally got a response. Yes, the car’s been set aside. The deal was made on Thursday four days prior. After the paperwork was screwed up and we had to start all over the guy in the office said I’m a better man than he was, he would’ve walked out. If I hadn’t driven six hours prior to that I would’ve. My wife in education so so we should’ve gotten the $500 discount. Partway through the paperwork I was told that it had to be taken off, because she was the one that needed to fill out the paperwork initially. If I had known that I would’ve had her do it. Then I was told they ended up saving me some money on the fees to which it wasn’t saving me money it just wasn’t as much as they originally thought.