2720 South Michigan Avenue
Chicago, IL 60616
Sales: 872-225-3777
Used Cars: 872-225-3777
Sales Department
| Sun | Closed |
| Mon | 9:00am – 7:30pm |
| Tue | 9:00am – 7:30pm |
| Wed | 9:00am – 7:30pm |
| Thu | 9:00am – 7:30pm |
| Fri | 9:00am – 7:30pm |
| Sat | 9:00am – 6:00pm |
Service Department
| Sun | Closed |
| Mon | 7:00am – 6:00pm |
| Tue | 7:00am – 6:00pm |
| Wed | 7:00am – 6:00pm |
| Thu | 7:00am – 6:00pm |
| Fri | 7:00am – 6:00pm |
| Sat | 8:00am – 4:00pm |
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Overall Rating:
4.5 (out of 5)
95% recommend this dealer
1153 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
The experience with Martin was good.
The experience with Martin was good. He took very good care of my situation. The customer service was great.
Dealer Response
Thank you for sharing your feedback about Martin! We're glad to hear he took good care of you. We hope to see you again at Napleton Downtown Buick GMC!
Maximum rating = 5
My service was done professionally and with awesome
My service was done professionally and with awesome customer service! I was provided a realistic completion time and all of the staff smiled and greeted me warmly. I will definitely continue doing business with them.
Dealer Response
Thank you for choosing Napleton Downtown Buick GMC and sharing your experience! We're so glad you felt welcomed by our team. It's great to know you’ll be returning. Have a wonderful day!
Maximum rating = 5
Oil change was quick and easy.
Oil change was quick and easy. Mike said it would take about an hour and it did.
Dealer Response
Thanks for the kind words for Mike! We appreciate your support here at Napleton Downtown Buick GMC.
Maximum rating = 5
Every dealership in the Napleton Auto Group is guided by a single principle -- putting the customer first. From 1931 when Edward W. Napleton opened a small Desoto dealership on the south side of Chicago to the more than 60 Napleton Auto Group dealerships our family owns today our commitment to customer satisfaction shines through at every Napleton dealership.
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