Diepholz Auto Charleston in Charleston including address, phone, dealer reviews, directions, a map, inventory and more

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631 W Lincoln Ave
Charleston, IL 61920

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Sales: 888-758-1668

Used Cars: 866-494-1828

Hours Toggle

Sales Department

Sun Closed
Mon 8:30am – 6:30pm
Tue 8:30am – 6:30pm
Wed 8:30am – 6:30pm
Thu 8:30am – 6:30pm
Fri 8:30am – 6:30pm
Sat 8:30am – 5:00pm

Service Department

Sun Closed
Mon 7:30am – 5:30pm
Tue 7:30am – 5:30pm
Wed 7:30am – 5:30pm
Thu 7:30am – 5:30pm
Fri 7:30am – 5:30pm
Sat 7:30am – 12:00pm

Reviews of Diepholz Auto Charleston

Overall Rating:

4.8 (out of 5)

96% recommend this dealer

109 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Was very happy with the way I was treated. The dealership...

Reviewed by jacqueherring693October 07, 2021

Was very happy with the way I was treated. The dealership was clean and friendly.

  • Does recommend this dealer
  • Shopped for a new car

Overall Experience 5

Customer Service 5

Quality of Repair N/A

Friendliness 5

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

best srevice for buying a vehicle

Reviewed by Rick from tolono ilMay 03, 2021

NICK EAST WENT ABOVE AND BEYOND .one of the easiest purchases i have ever had .Called on Saturday to look at vehicle .They stayed late to wait and drove vehicle home for weekend . deal was taken care of on Monday they drove paperwork to me and came to pick vehicle up a week later for some work. I live a good 45 min away .

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

1.0 (out of 5)

Service sucks! Do not do business here

Reviewed by Pissed off customer 🤬 from Charleston, IlJanuary 22, 2021

Took my vehicle there for a simple radiator change. They took 2 weeks 2 long. I called and called asking them why it’s taking so long and what’s going on ?? They kept blaming my insurance and Covid, but in all actuality they sent my information to the wrong email address and insurance did not get it till 3-4 days of it being there 😡 instead of blaming my insurance and playing dumb they should have told me the truth from the beginning and I may have been a little more understanding. Now my car still sits up there stripped down to god knows what, gives me an uneasy feeling like do they even know what they’re doing ??? I mean if they can’t be up front about a simple mistake (sending email to wrong address) can you imagine what else goes unsaid. Never doing business with them again !! #Iwantmycarback!!!😡😡😡😡

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

About Diepholz Auto Charleston

Diepholz Auto Group offers the most customer focused and friendly buying experience on the Internet. If earning your business means selling you a vehicle BELOW cost OVER allowing for your trade finding you the PERFECT vehicle or providing FLEXIBLE financing options consider it done! We want you as a customer. View our inventory of over 300 new and used vehicles online at www.DIEPHOLZAUTO.com

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