A member of the Cars.com family
A member of the Cars.com family
Sales: 217-689-4642
Used Cars: 217-689-2774
Sales Department
| Sun | Closed |
| Mon | 9:00am – 5:30pm |
| Tue | 9:00am – 5:30pm |
| Wed | 9:00am – 5:30pm |
| Thu | 9:00am – 5:30pm |
| Fri | 9:00am – 5:30pm |
| Sat | 9:00am – 5:00pm |
Service Department
| Sun | Closed |
| Mon | 7:00am – 5:30pm |
| Tue | 7:00am – 5:30pm |
| Wed | 7:00am – 5:30pm |
| Thu | 7:00am – 5:30pm |
| Fri | 7:00am – 5:30pm |
| Sat | Closed |
See all dealerships near Champaign, IL that carry Chevrolet, Cadillac, Mercedes-Benz, Volvo
Overall Rating:
4.8 (out of 5)
95% recommend this dealer
415 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
I had a wonderful experience at this dealership. Jim was...
I had a wonderful experience at this dealership. Jim was an amazing salesman. Not pushy at all, but got me all the answers to every question I asked. I felt comfortable with the entire staff that helped me out. They were great and I drove away in a great vehicle. I would also like to mention that they are the only dealership I spoke to when looking for a new vehicle that honored an educator discount. That meant a lot to me. Thanks for the great experience.
Dealer Response
Melissa, thank you for your wonderful review for Jim! We appreciate it so much. We look forward to seeing you in the future. Thank you, Lisa Henthorn
Maximum rating = 5
Brian was absolutely amazing, down to earth, and...
Brian was absolutely amazing, down to earth, and personable. I definitely recommend shopping here! If you want someone who is willing to work with you and find you what you’re looking for, he’s your guy.
Dealer Response
Thank you so much for taking the time to leave a 5 star review for Brian! We are glad that you enjoyed your shopping experience with us.
Maximum rating = 5
Bad Experience
Drove from out of town to purchase a CPO vehicle. Vehicle had a shudder while driving highway speeds and pulsating brakes. Too tech for drive and he agreed. Test drove another car, same model, same year, same bells and whistles but 3K fewer miles. Talking with manager he proceeded to tell me that I was wrong, that the tech was wrong and that the car did not have the shudder and pulsating brakes. xxx? Said he could get that to stop because it was brake dust. I said I would buy the 2nd car for $800 more than we agreed to but he said could not do that. Again, xxx? He did not even bother to counter offer me or explain why he wanted $3k more for the same car in a less desirable color. BTW, sales person was very nice, tech was very nice.
Dealer Response
ATM, We do appreciate the feedback and when any negative review is received, we do speak with all parties involved to see what happened. I did speak with my Volvo manager and he was informed by both our advisor and the tech that there was no issue with the vehicle. He thought that the noise might be from it not being driven for a little bit and that he would be glad to look further into it and see what the issue is. This vehicle no longer interested you and you wanted to purchase a similar vehicle for $800 more. Unfortunately, the vehicle you came in on is a little older unit that has been reduced to sell and the other XC60 is priced at market. If there is anything else I can do to be of assistance, please don't hesitate to reach out. Thank you, Lisa Henthorn lisa@sullivan-parkhill.com
Maximum rating = 5
As a family operated dealership since 1923 Sullivan-Parkhill makes Customer Satisfaction its number one priority.
There is more to purchasing a new vehicle then just getting a great price. We provide outstanding customer service before during AND after the sale.
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