Sullivan-Parkhill in Champaign including address, phone, dealer reviews, directions, a map, inventory and more

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440 W Anthony Dr
Champaign, IL 61822

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Sales: 217-689-4642

Used Cars: 217-689-2774

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 5:30pm
Tue 9:00am – 5:30pm
Wed 9:00am – 5:30pm
Thu 9:00am – 5:30pm
Fri 9:00am – 5:30pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 7:00am – 5:30pm
Tue 7:00am – 5:30pm
Wed 7:00am – 5:30pm
Thu 7:00am – 5:30pm
Fri 7:00am – 5:30pm
Sat Closed

Reviews of Sullivan-Parkhill

Overall Rating:

4.8 (out of 5)

95% recommend this dealer

415 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

I had a wonderful experience at this dealership. Jim was...

Reviewed by melissapc14October 29, 2021

I had a wonderful experience at this dealership. Jim was an amazing salesman. Not pushy at all, but got me all the answers to every question I asked. I felt comfortable with the entire staff that helped me out. They were great and I drove away in a great vehicle. I would also like to mention that they are the only dealership I spoke to when looking for a new vehicle that honored an educator discount. That meant a lot to me. Thanks for the great experience.

  • Does recommend this dealer
  • Shopped for a new car

Dealer Response

Melissa, thank you for your wonderful review for Jim! We appreciate it so much. We look forward to seeing you in the future. Thank you, Lisa Henthorn

Overall Experience 5

Customer Service 5

Quality of Repair N/A

Friendliness 5

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Brian was absolutely amazing, down to earth, and...

Reviewed by tgroce07October 10, 2021

Brian was absolutely amazing, down to earth, and personable. I definitely recommend shopping here! If you want someone who is willing to work with you and find you what you’re looking for, he’s your guy.

  • Does recommend this dealer
  • Shopped for a used car

Dealer Response

Thank you so much for taking the time to leave a 5 star review for Brian! We are glad that you enjoyed your shopping experience with us.

Overall Experience 5

Customer Service 5

Quality of Repair N/A

Friendliness 5

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

Bad Experience

Reviewed by ATM from Danville, ILOctober 06, 2021

Drove from out of town to purchase a CPO vehicle. Vehicle had a shudder while driving highway speeds and pulsating brakes. Too tech for drive and he agreed. Test drove another car, same model, same year, same bells and whistles but 3K fewer miles. Talking with manager he proceeded to tell me that I was wrong, that the tech was wrong and that the car did not have the shudder and pulsating brakes. xxx? Said he could get that to stop because it was brake dust. I said I would buy the 2nd car for $800 more than we agreed to but he said could not do that. Again, xxx? He did not even bother to counter offer me or explain why he wanted $3k more for the same car in a less desirable color. BTW, sales person was very nice, tech was very nice.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Dealer Response

ATM, We do appreciate the feedback and when any negative review is received, we do speak with all parties involved to see what happened. I did speak with my Volvo manager and he was informed by both our advisor and the tech that there was no issue with the vehicle. He thought that the noise might be from it not being driven for a little bit and that he would be glad to look further into it and see what the issue is. This vehicle no longer interested you and you wanted to purchase a similar vehicle for $800 more. Unfortunately, the vehicle you came in on is a little older unit that has been reduced to sell and the other XC60 is priced at market. If there is anything else I can do to be of assistance, please don't hesitate to reach out. Thank you, Lisa Henthorn lisa@sullivan-parkhill.com

Overall Facilities 3

Customer Service 2

Buying Process 1

Quality of Repair 1

Maximum rating = 5

About Sullivan-Parkhill

As a family operated dealership since 1923 Sullivan-Parkhill makes Customer Satisfaction its number one priority.

There is more to purchasing a new vehicle then just getting a great price. We provide outstanding customer service before during AND after the sale.

Ready to buy? Get a price quote before visiting the dealership.

  • Get multiple quotes
  • No cost, no-hassle negotiation
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