Twin Falls Chevrolet

I called the Twin Falls Chevrolet dealership, set an appointment to drop my Chevy 3500 pickup off for service to get the well-known and documented issue of a warning light for low coolant resolved. I arrived with my vehicle and left it with the dealership. The dealership is beautiful, the shop is incredibly nice, and the staff are all super attentive and friendly. I felt that I was in very good hands from the initial call through the drop off of my vehicle, until I asked about possibly checking into a second small issue as well. I was informed that each issue was treated separately, and that there would be an automatic $175 charge for each issue addressed. I told the advisor to just address the single issue at that point. I then realized I hadn't completed the process of dropping off my truck and already spent $175. Cut to the end of the story: I am framing this from my personal perspective, and how I feel: I spent over $1,200 for a single radiator hose replacement (and patch on another). I mean no offense to the dealership, but I personally cannot confirm or deny that the hoses were part of the problem as the warning light is still on. That's right, the low coolant warning light I actually took the truck in for was NOT resolved, and it took more than a week (for me to be without a pickup) to 'not resolve' the issue. Furthermore, I will need to spend more money somewhere else to address the unresolved low coolant light issue, as Twin Falls Chevrolet cannot, will not, or whatever... I am pretty unhappy about the whole ordeal. I am trying, with great difficulty, to keep an open mind regarding this entire process. I do not want to insult the dealership or slander them, that is not my intent. I am more likely trying to simply justify my feelings of 'being taken' by a repair shop. Perhaps my expectations were set too high, perhaps I am wrong in feeling the way I do about this particular visit to the Twin Falls Chevrolet dealership. One of our adult children was flabbergasted when hearing the cost of this repair, barring the fact that the warning light is still on. They have a pickup near the model year of mine, with similar aftermarket additions. They go to a mechanic shop that specializes in diesel repairs. That shop replaced both hoses, clips, clamps, new fluid, and did other work on the radiator as well, all for under $500.00... I gave the dealership 3 stars. One for an excellent and well-maintained facility. One for the service and staff, which all were polite, knowledgeable, and attentive. The last one, honestly, is for having the oblivious brevity to send me an evaluation/review request within days of going through the experience I just did. That takes some Texas sized b***s... I am not completely sure, I just know, for lack of better or more intelligent words, I am feeling kind of ripped off or 'swindled' in some way, and maybe my feelings are misplaced, and I am wrong for feeling this way. Or maybe I'm not wrong...

Jordan is great!! Buying son's first vehicle was so fun and did not feel pressured or on a time clock. If you need a vehicle, go see Jordan at Twin Falls Chevy.

Jake Breault was a great salesperson, he helped us find the perfect truck. He spent a lot of time making sure we were making the right decision.