Prince Automotive Of Valdosta in Valdosta including address, phone, dealer reviews, directions, a map, inventory and more

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4550 N Valdosta Rd
Valdosta, GA 31602

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Sales: 229-262-3143

Used Cars: 229-262-3134

Hours Toggle

Sales Department

Sun Closed
Mon 8:30am – 7:00pm
Tue 8:30am – 7:00pm
Wed 8:30am – 7:00pm
Thu 8:30am – 7:00pm
Fri 8:30am – 7:00pm
Sat 8:30am – 5:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat Closed

Reviews of Prince Automotive Of Valdosta

Overall Rating:

4.6 (out of 5)

92% recommend this dealer

39 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Superior Customer service

Reviewed by Curtis Byars from Lee, FlSeptember 10, 2021

The salesman Keith went over and beyond in customer service. I had scheduled a service for my 2019 2500, (which Keith sold me) on 9/9/21. My wife arrived at the service sept and was told the alignment could not be done. My wife was I obviously mad as a hornet. Told me she would never do business with Prince auto again. I called Keith and explained the snafu, and he took care of the issue, he made arrangements to reschedule, drive to Lee Florida to get my vehicle and left me a loaner. After the service he drove my vehicle back to Lee. Now, where I come from that is beyond the sale. Keith should be recognized for his efforts in taking care of the customer. I have personally thanked Keith, but he should be recognized at the dealership for his work in this issue.

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Sincerely, Prince Chevrolet Buick GMC of Valdosta Team

Overall Facilities 5

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

1.0 (out of 5)

Always get another repair estimate!

Reviewed by Russell from Valdosta, GaJune 17, 2021

Carried my 2016 Buick Encore in to have AC checked. Was told the AC discharge needed to be replaced and I also had a broken knob so I wanted the radio faceplate replaced. My Allstate Warranty covered the parts and all the labor that Prince submitted which was $650 labor and about $400 parts. Then they tell me it will be another $600 because the fender well trim breaks removing it and has to be replaced. Not understanding I call 3 other local Buick dealers and am told that the trim, molding is removed then put back on and that if their techs break the trim or molding they cover the cost because it is removable if time and care is taken removing it. The other dealers also advised that the $400 parts, $650 labor and my $200 deductible should way more than cover that repair. After talking with the Assistant Service Advisor and the Manager I’m told that the trim breaks and that’s my responsibility so now I’m out $139 diagnostic fee only to have to go to another dealer that won’t charge me an extra $600 for something that hasn’t even broken but they are sure that it will. I would just advise that anyone seeking repairs to get at least another estimate from another dealer before committing to a repair here.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

Tire issue while on the way to Florida

Reviewed by Terri Dawson from LawrencevilleFebruary 23, 2021

Another mom, our two boys were loaded down in my Chevy Yravers, on our way to a travel baseball tournament in Gainesville, Florida and just outside of Valdosta, when the tire light came on. We quickly got off at the next exit and while trying to decide which gas station/convenience store was the least sketchy, the other mom in the car spotted the dealership. The Lord provided and we were saved! Seriously, the guys at Prince were so calm and patient with some frantic baseball moms worried about the car, the tire, and making it safely to the tournament and back home to Lawrenceville, GA. I was terrified I was going to have to buy new tires right then, but no, it was a minor issue with the one tire. They fixed it and, not only did they not charge me, they refused to take the money I tried to give them. A lot of places would have taken advantage of our circumstances and insisted on selling us a tire package, needed or not, but not the guys at Prince. They were quick, caring and professional to strangers that were just passing through. I am so thankful for them.

  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process N/A

Quality of Repair 5

Maximum rating = 5

About Prince Automotive Of Valdosta

If we do not take care of our customers someone else will. Since this is our philosophy we place a strong emphasis on customer satisfaction and make sure that we exceed our customers' expectations in their sales and service experience. Prince is committed to exceeding customer expectations in all aspects of the buying process. We are in place to aid the consumer in the purchase of an automobile and we strive to do so in a professional courteous and concerned manner. We want the customers' experience with us to be relaxed convenient and enjoyable. Come and see why 98% of our customers say they will purchase from Prince Auto again.

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