Nalley Chevrolet in Union City including address, phone, dealer reviews, directions, a map, inventory and more

A member of the family

4200 Jonesboro Rd
Union City, GA 30291

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Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 7:00pm
Tue 9:00am – 7:00pm
Wed 9:00am – 7:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 7:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 7:00am – 4:00pm

Reviews of Nalley Chevrolet

Overall Rating:

4.4 (out of 5)

86% recommend this dealer

113 total reviews

Showing the most recent reviews from and DealerRater.

1.0 (out of 5)

Horrible Service Department

Reviewed by Daish Williams from Union City, GaApril 14, 2022

I had my 2012 Malibu towed to this location due to the power steering not working .I had to wait a week to just receive an diagnostic from the service department. I approved to have the repairs done as well as replace a headlight on the driver's side. One week later i had to return to because the head light went out again and they charge me labor to replace the wire. I don't understand why it wasn't replace when the headlight was replaced. Two weeks later my power steering light comes back on and I LOST the ability to turn my car. now they want me to replace the power steering motor. Horrible service department at this location. They don't stand by their labor.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Hi Daish, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. Please reach out to me at your earliest convenience so we may further assist you in working towards a resolution. Robert Gagliardi, General Manager, (844) 834-6301

Overall Facilities 1

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

5.0 (out of 5)

happy customer

Reviewed by orlando from union city gaMarch 04, 2020

thaks ms.marilyn for helping with auto repairs big shout out to mr .frank for repairing my auto mobile in a timely mannergreat team I will be back for service thanks from orlando

  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process N/A

Quality of Repair 5

Maximum rating = 5

2.3 (out of 5)

Missed Opportunity

Reviewed by Lisa N White from AtlantaNovember 17, 2019

I had a 2012 Traverse brought in by a tow. The Diagnosis proved the engine needed to be replaced at 6k. This is what the service tech told me. He left the conversation there. That night I went online contemplating my options for a vehicle and since my car was already at Nalley I chose to look at their stock. I found a 2019 Traverse@29k. I put in a request to be contacted by the dealership. As well as other Dealerships. They contacted me 3 days later after I bought a vehicle from a dealer 10 miles away that took the time to follow up with me in a timely manner. As a person who wroks in sales I can tell you Nalley dropped the ball in reacting to my vehicle concerns. Most people dont have a spare car so if someone comes in with a irreparable vehicle not worth the cost of repair service should be connecting folks to the sales department for options. Just my take. So I left the 2012 at Nalley in order for the other dealership to pick it up. I was able to get some money on the trade.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities N/A

Customer Service 2

Buying Process 1

Quality of Repair 3

Maximum rating = 5

About Nalley Chevrolet

We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online request more information about vehicles set up a test drive or inquire about financing!

If you don't see what you are looking for click on CarFinder fill out the form and we will let you know when vehicles arrive that match your search! Or if you would rather discuss your options with our friendly sales staff click on Directions for interactive driving directions and other contact information. We look forward to serving you!

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