Nalley Chevrolet

I had my 2012 Malibu towed to this location due to the power steering not working .I had to wait a week to just receive an diagnostic from the service department. I approved to have the repairs done as well as replace a headlight on the driver's side. One week later i had to return to because the head light went out again and they charge me labor to replace the wire. I don't understand why it wasn't replace when the headlight was replaced. Two weeks later my power steering light comes back on and I LOST the ability to turn my car. now they want me to replace the power steering motor. Horrible service department at this location. They don't stand by their labor.

thaks ms.marilyn for helping with auto repairs big shout out to mr .frank for repairing my auto mobile in a timely mannergreat team I will be back for service thanks from orlando

I had a 2012 Traverse brought in by a tow. The Diagnosis proved the engine needed to be replaced at 6k. This is what the service tech told me. He left the conversation there. That night I went online contemplating my options for a vehicle and since my car was already at Nalley I chose to look at their stock. I found a 2019 Traverse@29k. I put in a request to be contacted by the dealership. As well as other Dealerships. They contacted me 3 days later after I bought a vehicle from a dealer 10 miles away that took the time to follow up with me in a timely manner. As a person who wroks in sales I can tell you Nalley dropped the ball in reacting to my vehicle concerns. Most people dont have a spare car so if someone comes in with a irreparable vehicle not worth the cost of repair service should be connecting folks to the sales department for options. Just my take. So I left the 2012 at Nalley in order for the other dealership to pick it up. I was able to get some money on the trade.