Franklin Chevrolet in Statesboro including address, phone, dealer reviews, directions, a map, inventory and more

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106 Northside Dr E
Statesboro, GA 30458

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Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 8:00am – 5:00pm

Reviews of Franklin Chevrolet

Overall Rating:

4.6 (out of 5)

92% recommend this dealer

164 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Refuses to take Responsibility for their work

Reviewed by Terry from Register, GASeptember 16, 2021

By far the worst service I have dealt with by any company I have paid for a service. I took my Chevy Silverado 2500 their and I paid for a steer gear box that costed me $2000 plus dollars. They installed the part. Now I’m back in a different shop for the exact same part. To find out that the technician at Franklin Cheverlot in statesboro put my parts in backwards. I confronted the parts manager Fred and GM John about this and instead of looking into it like I asked, I was given a bogus excuse. The excuse was that the current dealership must have messed it up and now trying to point blame. But instead it is GM John who is looking for a scapegoat and won’t take responsibility for the failures of his technicians. I do not recommend this dealership at all. I am a veteran and I don’t recommend this dealership to any of my fellow veterans. Please don’t waste your time or money here. Drive a little bit further out and use a dealership who stands by their work.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Hello, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. We would like an opportunity to make this up to you. If you are willing, please reach out to us at (912) 623-4322 so we can work towards a resolution. Take care!

Overall Facilities 1

Customer Service 1

Buying Process N/A

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

Bait and Switch

Reviewed by Trina Mayes from PoolerApril 12, 2021

When I purchased the Buick Enclave the sticker price and online price net price was 39, 855 after the GM discount was applied. My net price changed to 42,479 in finance and I was told my payment would be one payment but in finance I was told the sales manager made a mistake he didn't knew what he was doing. While in the finance office the numbers where not discussed so I'm under the presumption I'm getting what the vehicle window sticker said. So I went back the next day to discuss my concerns and wanted them to fix the problem. I spoke with the GM who told me that the numbers was right and I explained thats not true so he gives a free 3 years maintenance to fix the situation. I was told the finance company has the deal so there was nothing could be done.. The situation is not fix and I told him ya'll gotten over on me but the truth of the matter is they only escalated this situation. So is there a select few that the net price goes up for are is this Franklin's practice for everyone. I'm going to get in touch with consumers FTC and the DMV. I will never recommend anyone to do business with Franklin and I will let as many people know you all practices. " UPDATE " I just received a call from the GM being unprofessional telling me I'm wrong and he's hurt by my comment. I explained I'm hurt how they switch the net price. They didn't delivery on their moto they Lied and was unethical. I even gave them a chance to fix it. I told the GM I was taking this further and his response well you go right ahead. I told him to have a nice day and bye. I wish I known before now this is Franklin's Chevrolet Buick GMC standards I would had never pull up on your lot.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

Hello, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We would like the opportunity to address your concerns. Please reach out to us directly at (877) 260-6989 when you have a chance. Thank you, and we look forward to hearing from you.

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

Noah and his manger are sleazy salesmen.

Reviewed by Burmesepython from Statesboro, GAJanuary 14, 2021

I bought a car with them before and it was fine but this time they bait and switch on me. After agreeing on OTD price and I got my loan in order with my bank, only to tell me that I have to finance with them(only brought that important part because I asked) to get the agreed deal. It was frustrating because I already turned down deals with other dealers and had to redo my loan process. And worst of all they know they played me but never apologized.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase

Dealer Response

Please reach out to us so we can work towards a resolution. Thanks again for bringing this to our attention. We hope to hear from you soon. All the best, Franklin Chevrolet Buick GMC (912) 764-6911

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair N/A

Maximum rating = 5

About Franklin Chevrolet

Franklin is proud to be your Savannah- Statesboro area Chevrolet Buick GMC and Cadillac dealer in Statesboro GA. We've been serving the Southeast area for over 75 years! We offer extended dealership & service department hours to better accommodate your schedules. In addition to Sales Professionals we also have a full Business Development Center. They are our rapid response team & are here to answer all of your questions as quickly and thoroughly as possible. We're the only family owned dealership in Statesboro & we appreciate all of our customers. We look forward to making your next car buying experience great! www.franklinchevrolet.com

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